T20260626.0014 — Overname en verplaatsing systeem Spirit Energy Complete

Status: Complete
Priority: Interne request
Category: Pre-sales (vraag voor support)
Type: Service Request

Queue: Pre-sales requests (intern)
SLA: Pre-sales intern
Issue type: Pre-sales Avaya SME
Source: –

Klant: Spirit Energy Nederland B.V. (2132JH39)
Contact: –
Contract: Spirit Energy Nederland B.V. (2132JH39) - 7x8 (HW)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-06-26 12:37
Due date: 2026-09-01 14:39
Resolved: 2026-08-19 11:42
Completed: 2026-08-19 11:42
Laatste activiteit: 2026-08-19 11:42

Beschrijving

De klant Spirit energy is overgenomen. De nieuwe partij wilt graag de IPO verplaatsen naar het kantoor van de nieuwe eigenaar. Roman Vashukov en Max Wise zijn contactpersonen voor het technische bespreken Met hun moet besproken worden wat er nodig is en aan de hand hiervan gaan we een offerte sturen. Roman.Vashukov@serica-energy.com Het email adres van Max heb ik helaas niet.

Verloop

2026-06-26 12:14 Time-entries Zain Jawad Kazem 0.50 uur

email is verzonden naar de klant met de vraag over de opdracht.

intern My name is Zain and I am Service/Support Engineer working for TSV group. We have received new request for placing (or replacing) an IP Office PBX. It is not very clear for us what is the job and what is required from us. Can you give us a clearer view about the job required, and the planning on when do you want to implement this and what is needed from TSV? We can maybe schedule a meeting if you dint this more helpful?
2026-06-26 12:37 Systeemnotities Systeem

Workflow Rule "[TSV-Presales] Avaya SME - set SLA en email naar presales team" fired.

When a ticket is: Created And the following conditions are met: Ticket Category equal to "Pre-sales (vraag voor support)" Issue equal to "Pre-sales Avaya SME" Then execute the following actions: Set Service Level Agreement As "Pre-sales intern" Send notification e-mail ([TPS-Presales] nieuwe aanvraag ontvangen email) to Pre-sales team IPOffice (dhammel@tsv-groep.nl, zjawad@tsv-groep.nl) Initiated by Erik Gunther
2026-06-26 13:01 Time-entries Zain Jawad Kazem 0.17 uur

Antwoord van Roman is ontvangen. Ze zijn nu bezig met een inventarisatie en ze gaan een lijst maken met de planning. Ze zullen ons contacteren zodra er meer bekend is.
2026-08-19 11:32 Time-entries Zain Jawad Kazem 0.17 uur

geen vragen meer.
2026-08-19 11:42 Systeemnotities Systeem

Workflow Rule "[TSV-Presales] complete - email naar secondary resource(s)" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category equal to "Pre-sales (vraag voor support)" Status changed to "Complete" Queue equal to "Pre-sales requests (intern)" Then execute the following actions: Send notification e-mail ([TPS-Presales] aanvraag afgerond email) to Account Manager (jwaldram@tsv-groep.nl); Assigned Resources (egunther@tsv-groep.nl, zjawad@tsv-groep.nl) Initiated by Zain Jawad Kazem

Volledige record uit Autotask

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