{
  "apiVendorID": null,
  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 347,
  "companyLocationID": 174,
  "completedByResourceID": 29682891,
  "completedDate": "2026-06-26T13:07:34.933Z",
  "configurationItemID": null,
  "contactID": 30686228,
  "contractID": 29684811,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-26T11:48:26.447Z",
  "createdByContactID": 30686228,
  "creatorResourceID": 30686228,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Hi,\r\n\r\nWil iemand het hulpverleningsnummer van Xpeng controleren en direct laten doorrouteren naar ANWB - 020-6583140 (dit is niet het directe nummer maar het nummer in de IP office die het weer doorzet. Ik kan het echte nummer helaas niet zien).\r\n\r\nAanvullend hebben wij het partnershipsmenu waarin ik graag gecontroleerd wil hebben of de keuzemenu optie naar ANWB juist staat ingeregeld. Dat licht ik graag persoonlijk toe.\r\n\r\nAlvast bedankt!\r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: High\r\n\r\nQ: Who is impacted?\r\nA: Others\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent, op de bij ons bekende telefoonnummers, geeft u dan een hieronder alstublieft één of meerere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-07-02T09:48:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-06-26T12:08:57.013Z",
  "firstResponseDueDateTime": "2026-06-29T11:18:26.447Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43166,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-26T13:07:55.790Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-26T13:07:50.873Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-26T13:07:34.920Z",
  "lastTrackedModificationDateTime": "2026-06-26T13:07:34.967Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Kostenplaats: 1406",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-26T13:10:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-26T13:10:00.000Z",
  "resolvedDueDateTime": "2026-07-02T09:48:26.447Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260626.0012",
  "ticketType": 2,
  "title": "Hulpverleningsnummer Xpeng werkt niet 0206587190",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Bestemmingsnummer rechtstreeks naar ANWB gezet in plaats van via de IP Office."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}