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  "assignedResourceRoleID": 29683475,
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  "changeApprovalBoard": null,
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  "changeInfoField1": "",
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  "companyID": 443,
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  "completedDate": "2026-07-10T12:28:01.513Z",
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  "contractServiceBundleID": null,
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  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van: Sharon Byrne <sharonbyrne@amsterdamoffice.com>\nVerzonden: donderdag 25 juni 2026 12:23\nAan: Erik Günther <egunther@tsv-groep.nl>\nOnderwerp: RE: U&A\n\nHi Erik\n\n\nIk heb nog een vraag over de MaxHub scherm.  MS Teams is geïnstalleerd maar wij kunnen de app niet vinden op het scherm.  Het was er als icon op het beginscherm na installatie maar is nu verdwenen.  Kan je mij uitleggen hoe ik het terug kan vinden en opslaan als favorite of op het beginscherm?\n\n\nMet vriendelijke groet\n\nSharon",
  "dueDateTime": "2026-07-06T14:55:00.000Z",
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  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-06-26T11:53:16.910Z",
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  "lastActivityDate": "2026-07-10T12:28:22.267Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-07-10T12:28:18.410Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-10T12:28:01.513Z",
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  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-30T10:19:00.000Z",
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  "resolvedDateTime": "2026-06-30T10:19:00.000Z",
  "resolvedDueDateTime": "2026-07-06T14:55:15.097Z",
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  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260626.0003",
  "ticketType": 2,
  "title": "MS Teams Maxhub scherm",
  "userDefinedFields": [
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      "name": "Customer notified",
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    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    },
    {
      "name": "Factuur omschrijving",
      "value": "Korte uitleg op locatie"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
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    },
    {
      "name": "Mobiel Nummer",
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    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
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    }
  ]
}