T20260624.0006 — S.v.p. naam van 2 toestellen wijzigen (119 + 128) Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 5x8
Issue type: –
Source: Telefoon

Klant: Torn belastingadvies B.V. (2909VA762)
Contact: Iris Tissingh
Contract: Torn belastingadvies B.V. (2909VA762) - Geen dekking
Asset (CI): –
Toegewezen aan: Ralf Luhrmann

Aangemaakt: 2026-06-24 14:06
Due date: 2026-07-08 09:06
Resolved: 2026-06-30 14:40
Completed: 2026-07-06 16:58
Laatste activiteit: 2026-07-09 09:29

Beschrijving

119 moet 'David' worden 108 moet 'Nina' worden Background Questions Q: Wijzigingen die via de portal worden doorgegeven krijgen standaard de prioriteit 'normaal'. Als u wilt dat deze wijziging met een hogere prioriteit wordt behandeld, dan kunt u dat hieronder opgeven. U kunt ons ook altijd even bellen om dit af te stemmen op 020-4303260, nadat u de ticket hebt opgeslagen. A: no answer

Verloop

2026-06-24 14:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] new portal ticket - mail naar AK" fired.

When a ticket is: Created By Client Portal User Then execute the following actions: Send notification e-mail ([TPS-ALL] nieuwe portal ticket ontvangen email) to akik@tsv-groep.nl Initiated by mevrouw Iris I. Tissingh
2026-06-24 14:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (i.tissingh@torn.nl); Ticket Contact (i.tissingh@torn.nl) Initiated by mevrouw Iris I. Tissingh
2026-06-29 10:05 Time-entries Ralf Luhrmann 0.17 uur

Ingepland
2026-06-30 06:54 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (i.tissingh@torn.nl); Ticket Contact (i.tissingh@torn.nl) Initiated by Ralf Luhrmann
2026-06-30 06:55 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Ralf Luhrmann
2026-06-30 14:30 Time-entries Ralf Luhrmann 0.17 uur

Namen van toestellen 108 en 119 aangepast
2026-06-30 14:37 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed zonder factuur omschrijving" fired.

When a ticket is: Edited By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes" Status changed to "Complete" UDF: Factuur omschrijving equal to "Nog niet beschikbaar" Queue in list "TPS - Tickets or TSV - Connect" Then execute the following actions: Set Status To "Notification received" Send notification e-mail ([TPS-ALL] ticket gesloten zonder factuur omschrijving email) to Primary Resource (rluhrmann@tsv-groep.nl) Initiated by Ralf Luhrmann
2026-06-30 14:37 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (i.tissingh@torn.nl); Ticket Contact (i.tissingh@torn.nl) Initiated by Ralf Luhrmann
2026-07-06 16:58 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (i.tissingh@torn.nl); Ticket Contact (i.tissingh@torn.nl) Initiated by Ralf Luhrmann

Volledige record uit Autotask

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