Autotask Toolkit

v 2.13.2 PROD

T20260623.0006 — Info over voicemail. Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Telefoon
Klant
Gemeente Zaanstad (1506MZ100)
Contact
Service Desk
Contract
Gemeente Zaanstad (1506MZ100) - 7x8 (HW + SW)
Asset (CI)
Toegewezen aan
Zain Jawad Kazem

Aangemaakt
2026-06-23 13:43
Due date
2026-07-01 13:59
Resolved
2026-06-25 08:19
Completed
2026-06-25 08:19
Laatste activiteit
2026-06-25 08:20

Beschrijving

Gisteren is er een voicemail ingesproken op nummer: 075-6552477 Rond 17.22uur 22-06-2026 Graag alle beschikbare info over deze oproep

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1178,
  "companyLocationID": 1203,
  "completedByResourceID": 29682894,
  "completedDate": "2026-06-25T08:19:53.820Z",
  "configurationItemID": null,
  "contactID": 30686285,
  "contractID": 29684856,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-23T13:43:03.573Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Gisteren is er een voicemail ingesproken op nummer: 075-6552477\nRond 17.22uur 22-06-2026\nGraag alle beschikbare info over deze oproep",
  "dueDateTime": "2026-07-01T13:59:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-06-23T14:03:43.890Z",
  "firstResponseDueDateTime": "2026-06-29T14:59:13.700Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43139,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-25T08:20:22.907Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-25T08:20:13.700Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-25T08:19:53.820Z",
  "lastTrackedModificationDateTime": "2026-06-25T08:20:13.517Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Inkoopordernummer: 42 000 24 33",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-25T08:19:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-25T08:19:00.000Z",
  "resolvedDueDateTime": "2026-07-01T13:59:13.700Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260623.0006",
  "ticketType": 2,
  "title": "Info over voicemail.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "We kunnen helaas niks achterhalen voor dit gesprek. Dit s doorgegeven aan de klant."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}