Autotask Toolkit

v 2.21.0 PROD

T20250926.0001.041 — IT Controle werkzaamheden Complete

Status
Complete
Priority
L6- Request
Category
ISO / HR / CRM Ticket
Type
Service Request

Queue
CRM / HR / ISO (intern)
SLA
geen
Issue type
ISO - Request
Source
Geautomatiseerd
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
David Hammel

Aangemaakt
2026-06-22 10:55
Due date
2026-07-31 13:00
Resolved
2026-08-06 15:00
Completed
2026-08-20 13:58
Laatste activiteit
2026-08-20 13:58

Beschrijving

Wekelijkse controle, zie checklist! Afvinken wanneer gereed, noemenswaardig heden noteren in de time entry. Alleen CHECKEN - Eventuele opvolging via change of incident ticket aanmaken.

Verloop

  1. 2026-08-06 12:00 Time-entries David Hammel 0.57 uur

    Datacenter backups - hv02 moet nog worden toegevoegd aan de active backup op NAS02. Ik maak hier een ticket voor aan, is niet dringend want nog geen productie systeem

  2. 2026-08-06 14:00 Time-entries David Hammel 1.00 uur

    Door vrije dagen op vrijdag is deze een paar dagen later uitgevoerd. Er waren sowieso geen melding in AT die aandacht vroegen.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682885,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683535,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 436,
  "companyLocationID": 263,
  "completedByResourceID": 29682885,
  "completedDate": "2026-08-20T13:58:17.250Z",
  "configurationItemID": null,
  "contactID": 30683913,
  "contractID": 29683887,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-22T10:55:47.900Z",
  "createdByContactID": null,
  "creatorResourceID": 29682885,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Wekelijkse controle, zie checklist! Afvinken wanneer gereed, noemenswaardig heden noteren in de time entry. Alleen CHECKEN - Eventuele opvolging via change of incident ticket aanmaken.",
  "dueDateTime": "2026-07-31T13:00:00.000Z",
  "estimatedHours": 3.0,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-06-22T10:55:47.900Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": 0.0,
  "id": 43131,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 45,
  "lastActivityDate": "2026-08-20T13:58:17.297Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682885,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-08-20T13:57:53.523Z",
  "lastTrackedModificationDateTime": "2026-08-20T13:58:17.297Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683490,
  "resolution": "",
  "resolutionPlanDateTime": "2026-08-06T15:00:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-08-06T15:00:00.000Z",
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 14,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 121,
  "ticketNumber": "T20250926.0001.041",
  "ticketType": 1,
  "title": "IT Controle werkzaamheden",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}