Autotask Toolkit

v 2.21.0 PROD

T20250926.0001.039 — IT Controle werkzaamheden Complete

Status
Complete
Priority
L6- Request
Category
ISO / HR / CRM Ticket
Type
Service Request

Queue
CRM / HR / ISO (intern)
SLA
geen
Issue type
ISO - Request
Source
Geautomatiseerd
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
David Hammel

Aangemaakt
2026-06-22 10:55
Due date
2026-07-03 13:00
Resolved
2026-07-10 15:00
Completed
2026-07-14 08:16
Laatste activiteit
2026-07-14 08:16

Beschrijving

Wekelijkse controle, zie checklist! Afvinken wanneer gereed, noemenswaardig heden noteren in de time entry. Alleen CHECKEN - Eventuele opvolging via change of incident ticket aanmaken.

Verloop

  1. 2026-07-10 14:00 Time-entries David Hammel 1.00 uur

    Enige afwijking is de licenties van de standby PA firewall, die geven op een aantal features een license expired melding. Marc gaat dit oppakken, geen directe impact op de werking. Verder alles in orde, backups lopen op beide NAS boxen op AMS17, Hyper-V ook.

Volledige record uit Autotask
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  "dueDateTime": "2026-07-03T13:00:00.000Z",
  "estimatedHours": 3.0,
  "externalID": "",
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  "hoursToBeScheduled": 0.0,
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  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 45,
  "lastActivityDate": "2026-07-14T08:16:05.603Z",
  "lastActivityPersonType": 1,
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  "resolution": "",
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  "source": 14,
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  "ticketCategory": 121,
  "ticketNumber": "T20250926.0001.039",
  "ticketType": 1,
  "title": "IT Controle werkzaamheden",
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      "name": "Downtime IN MINUTEN (indien van toepassing)",
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