Autotask Toolkit
v 2.21.0 PRODT20250926.0001.039 — IT Controle werkzaamheden Complete
- Status
- Complete
- Priority
- L6- Request
- Category
- ISO / HR / CRM Ticket
- Type
- Service Request
- Queue
- CRM / HR / ISO (intern)
- SLA
- geen
- Issue type
- ISO - Request
- Source
- Geautomatiseerd
- Klant
- TSV-GROEP BV (1032LB8)
- Contact
- David Hammel
- Contract
- TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
- Asset (CI)
- –
- Toegewezen aan
- David Hammel
- Aangemaakt
- 2026-06-22 10:55
- Due date
- 2026-07-03 13:00
- Resolved
- 2026-07-10 15:00
- Completed
- 2026-07-14 08:16
- Laatste activiteit
- 2026-07-14 08:16
Beschrijving
Wekelijkse controle, zie checklist! Afvinken wanneer gereed, noemenswaardig heden noteren in de time entry. Alleen CHECKEN - Eventuele opvolging via change of incident ticket aanmaken.
Verloop
-
Enige afwijking is de licenties van de standby PA firewall, die geven op een aantal features een license expired melding. Marc gaat dit oppakken, geen directe impact op de werking. Verder alles in orde, backups lopen op beide NAS boxen op AMS17, Hyper-V ook.
Geen items met de huidige filters.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682885,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683535,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 436,
"companyLocationID": 263,
"completedByResourceID": 29682885,
"completedDate": "2026-07-14T08:16:05.570Z",
"configurationItemID": null,
"contactID": 30683913,
"contractID": 29683887,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-06-22T10:55:47.837Z",
"createdByContactID": null,
"creatorResourceID": 29682885,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Wekelijkse controle, zie checklist! Afvinken wanneer gereed, noemenswaardig heden noteren in de time entry. Alleen CHECKEN - Eventuele opvolging via change of incident ticket aanmaken.",
"dueDateTime": "2026-07-03T13:00:00.000Z",
"estimatedHours": 3.0,
"externalID": "",
"firstResponseAssignedResourceID": null,
"firstResponseDateTime": "2026-06-22T10:55:47.837Z",
"firstResponseDueDateTime": null,
"firstResponseInitiatingResourceID": 29682885,
"hoursToBeScheduled": 0.0,
"id": 43129,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": 45,
"lastActivityDate": "2026-07-14T08:16:05.603Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 29682885,
"lastCustomerNotificationDateTime": null,
"lastCustomerVisibleActivityDateTime": "2026-07-14T08:16:05.553Z",
"lastTrackedModificationDateTime": "2026-07-14T08:16:05.603Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 7,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683490,
"resolution": "",
"resolutionPlanDateTime": "2026-07-10T15:00:00.000Z",
"resolutionPlanDueDateTime": null,
"resolvedDateTime": "2026-07-10T15:00:00.000Z",
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 16,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 14,
"status": 5,
"subIssueType": null,
"ticketCategory": 121,
"ticketNumber": "T20250926.0001.039",
"ticketType": 1,
"title": "IT Controle werkzaamheden",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}