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  "description": "Goedemorgen,\n\n\nKunnen jullie checken of dit door onze Avaya centrale komt?\n\nOf misschien dat deze een herstart nodig heeft?\n\n\n\nMet vriendelijke groet, With kind regards,\n\n\nMarco Stam\n\nICT Beheer\n\n\n\n\nA Distelweg 88 | 1031 HH Amsterdam | The Netherlands\n\nT +31 20 49 47 876\nE Marco.Stam@koopmanint.com <mailto:marco.stam@koopmanint.com>\n\nFrom: Helpdesk Amsterdam <helpdesk_ams@koopmanint.com>\nSent: maandag 22 juni 2026 11:20\nTo: Marco Stam <marco.stam@Koopmanint.com>\nSubject: FW: AVAYA PHONE\n\n\nHi Marco,\n\n\nWeet jij of dit aan onze kant ligt?\n\n\nMet vriendelijke groet, Mit freundlichen Grüßen, With kind regards,\n\nNick de Gruijter\nKoopman International B.V.\n\nIT Department\n\nDistelweg 88 | 1031 HH Amsterdam | The Netherlands | Tel: +31 204947888\n\nE-mail: Helpdesk_ams@koopmanint.com <mailto:Helpdesk_ams@koopmanint.com>   | Website: www.koopmanint.com <http://www.koopmanint.com/>\n\n\n\n\nVan: Hong Kong <hongkong@koopmanint.com <mailto:hongkong@koopmanint.com> >\nVerzonden: maandag 22 juni 2026 11:17\nAan: Helpdesk Amsterdam <helpdesk_ams@koopmanint.com <mailto:helpdesk_ams@koopmanint.com> >\nOnderwerp: RE: AVAYA PHONE\n\n\nHello Nick,\n\n\nAfter I dial the China phone number, no sound, then the call will be cut directly.\n\nThanks!\n\n\nBest regards,\n\n\nYan Chan\n\nKoopman International HK Limited\n\n1301-03 Singga Commercial Centre\n\n148 Connaught Road West,Hong Kong\n\nTel: +852-34165870\n\nhongkong@koopmanint.com <mailto:hongkong@koopmanint.com>\nwww.koopmanint.com <http://www.koopmanint.com/>\n\nFrom: Helpdesk Amsterdam <helpdesk_ams@koopmanint.com <mailto:helpdesk_ams@koopmanint.com> >\nSent: Monday, June 22, 2026 5:16 PM\nTo: Hong Kong <hongkong@koopmanint.com <mailto:hongkong@koopmanint.com> >\nSubject: RE: AVAYA PHONE\n\n\nHi Yan,\n\n\nDo you hear a beepcode error message or is it saying something else?\n\n\nMet vriendelijke groet, Mit freundlichen Grüßen, With kind regards,\n\nNick de Gruijter\nKoopman International B.V.\n\nIT Department\n\nDistelweg 88 | 1031 HH Amsterdam | The Netherlands | Tel: +31 204947888\n\nE-mail: Helpdesk_ams@koopmanint.com <mailto:Helpdesk_ams@koopmanint.com>   | Website: www.koopmanint.com <http://www.koopmanint.com/>\n\n\n\n\nVan: Hong Kong <hongkong@koopmanint.com <mailto:hongkong@koopmanint.com> >\nVerzonden: maandag 22 juni 2026 11:13\nAan: Helpdesk Amsterdam <helpdesk_ams@koopmanint.com <mailto:helpdesk_ams@koopmanint.com> >\nOnderwerp: RE: AVAYA PHONE\n\n\nHello Nick\n\n\nThe IDD mean the (International Direct Dialing). We can use one telecom company to provide this service to us, but the other colleague in HK is no problem.\n\nOnly me cannot call from HK to China today.\n\nBest regards,\n\n\nYan Chan\n\nKoopman International HK Limited\n\n1301-03 Singga Commercial Centre\n\n148 Connaught Road West,Hong Kong\n\nTel: +852-34165870\n\nhongkong@koopmanint.com <mailto:hongkong@koopmanint.com>\nwww.koopmanint.com <http://www.koopmanint.com/>\n\nFrom: Helpdesk Amsterdam <helpdesk_ams@koopmanint.com <mailto:helpdesk_ams@koopmanint.com> >\nSent: Monday, June 22, 2026 5:10 PM\nTo: Hong Kong <hongkong@koopmanint.com <mailto:hongkong@koopmanint.com> >\nSubject: RE: AVAYA PHONE\n\n\nHi Yan,\n\n\nWhat is IDD exactly?\n\n\nMet vriendelijke groet, Mit freundlichen Grüßen, With kind regards,\n\nNick de Gruijter\nKoopman International B.V.\n\nIT Department\n\nDistelweg 88 | 1031 HH Amsterdam | The Netherlands | Tel: +31 204947888\n\nE-mail: Helpdesk_ams@koopmanint.com <mailto:Helpdesk_ams@koopmanint.com>   | Website: www.koopmanint.com <http://www.koopmanint.com/>\n\n\n\n\nVan: Hong Kong <hongkong@koopmanint.com <mailto:hongkong@koopmanint.com> >\nVerzonden: maandag 22 juni 2026 11:04\nAan: Helpdesk Amsterdam <helpdesk_ams@koopmanint.com <mailto:helpdesk_ams@koopmanint.com> >\nOnderwerp: AVAYA PHONE\n\n\nDear All colleague,\n\n\nGood morning!\n\n\nI had problem to use IDD call to China, but we can call to local.\n\n\nHONL2039\n\n\nCould you please check have any setting block issues or another problem? I have tried call different China phone number but still cannot.\n\nThank you!\n\n\nBest regards,\n\n\nYan Chan\n\nKoopman International HK Limited\n\n1301-03 Singga Commercial Centre\n\n148 Connaught Road West,Hong Kong\n\nTel: +852-34165870\n\nhongkong@koopmanint.com <mailto:hongkong@koopmanint.com>\nwww.koopmanint.com <http://www.koopmanint.com/>",
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  "isVisibleToComanaged": false,
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  "lastActivityResourceID": 29682891,
  "lastCustomerNotificationDateTime": "2026-06-29T12:40:28.703Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-29T12:40:09.317Z",
  "lastTrackedModificationDateTime": "2026-06-29T12:40:35.833Z",
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  "previousServiceThermometerRating": null,
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  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-29T12:00:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-29T12:00:00.000Z",
  "resolvedDueDateTime": "2026-07-03T11:57:12.613Z",
  "rmaStatus": null,
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  "rmmAlertID": null,
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  "source": 2,
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  "ticketNumber": "T20260622.0013",
  "ticketType": 2,
  "title": "Uitgaand bellen naar China over de lijn van HongKong lukt niet vanaf toestel 5870",
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    {
      "name": "Customer notified",
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    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    },
    {
      "name": "Factuur omschrijving",
      "value": " Het uitgaande nummer 34165870 was geblokkeerd door de lokale telefoon provider. Het nummer is weer vrij gegeven en er kan weer gebeld worden."
    },
    {
      "name": "Gepland in Outlook",
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    {
      "name": "Klant prio",
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}