Autotask Toolkit

v 2.13.2 PROD

T20260622.0005 — Aboland - Dashboard Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Abonnementenland (1967DB1739)
Contact
Saskia Olgers
Contract
Abonnementenland (1967DB1739) - 5x8 Comfort SLA
Asset (CI)
Toegewezen aan
Ralf Luhrmann

Aangemaakt
2026-06-22 07:14
Due date
2026-07-08 10:26
Resolved
2026-07-02 08:54
Completed
2026-07-02 08:55
Laatste activiteit
2026-07-06 08:07

Beschrijving

Van: Saskia Olgers <Saskia@bondis.nl> Datum: 22-06-2026, 09:02 Onderwerp: Aboland - Dashboard     Goedemorgen, Wij hebben een probleem met ons dashboard op het TV scherm. Deze laat geen gegevens zien. De link heb ik hieronder gezet. Kan hier actie op worden ondernomen? Alvast bedankt! https://smartcalldirector.array-bs.nl/dashboard/view/87d4d27e-4747-4e29-8271-ebc410197053 Met vriendelijke groet, Saskia Olgers Office Manager T   +31(0)251 257 910 E   saskia @bondis.nl Disclaimer

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1141,
  "companyLocationID": 1161,
  "completedByResourceID": 29682890,
  "completedDate": "2026-07-02T08:55:25.897Z",
  "configurationItemID": null,
  "contactID": 30686217,
  "contractID": 29684761,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-22T07:14:27.313Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n Saskia Olgers <Saskia@bondis.nl>\n\nDatum:\n 22-06-2026, 09:02\n\nOnderwerp:\n Aboland - Dashboard \n\n \n\n \n\nGoedemorgen,\n\nWij hebben een probleem met ons dashboard op het TV scherm. Deze laat geen gegevens zien. De link heb ik hieronder gezet.\n\nKan hier actie op worden ondernomen?\n\nAlvast bedankt!\n\nhttps://smartcalldirector.array-bs.nl/dashboard/view/87d4d27e-4747-4e29-8271-ebc410197053\n\nMet vriendelijke groet,\n\nSaskia Olgers\n\nOffice Manager\n\nT   +31(0)251 257 910\n\nE   saskia\n@bondis.nl\n\nDisclaimer",
  "dueDateTime": "2026-07-08T10:26:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-06-22T08:36:06.300Z",
  "firstResponseDueDateTime": "2026-06-25T10:06:57.967Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 43120,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-07-06T08:07:56.267Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-07-02T08:55:42.730Z",
  "lastCustomerVisibleActivityDateTime": "2026-07-02T08:55:25.880Z",
  "lastTrackedModificationDateTime": "2026-07-02T08:55:42.557Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-07-02T08:54:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-07-02T08:54:00.000Z",
  "resolvedDueDateTime": "2026-07-08T10:26:58.987Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260622.0005",
  "ticketType": 2,
  "title": "Aboland - Dashboard ",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Onbekende oorzaak, verbinding staat"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}