Autotask Toolkit
v 2.13.2 PRODT20260622.0005 — Aboland - Dashboard Complete
- Status
- Complete
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- Cloud Comfort (5x8x14)
- Issue type
- –
- Source
- Telefoon
- Klant
- Abonnementenland (1967DB1739)
- Contact
- Saskia Olgers
- Contract
- Abonnementenland (1967DB1739) - 5x8 Comfort SLA
- Asset (CI)
- –
- Toegewezen aan
- Ralf Luhrmann
- Aangemaakt
- 2026-06-22 07:14
- Due date
- 2026-07-08 10:26
- Resolved
- 2026-07-02 08:54
- Completed
- 2026-07-02 08:55
- Laatste activiteit
- 2026-07-06 08:07
Beschrijving
Van: Saskia Olgers <Saskia@bondis.nl> Datum: 22-06-2026, 09:02 Onderwerp: Aboland - Dashboard Goedemorgen, Wij hebben een probleem met ons dashboard op het TV scherm. Deze laat geen gegevens zien. De link heb ik hieronder gezet. Kan hier actie op worden ondernomen? Alvast bedankt! https://smartcalldirector.array-bs.nl/dashboard/view/87d4d27e-4747-4e29-8271-ebc410197053 Met vriendelijke groet, Saskia Olgers Office Manager T +31(0)251 257 910 E saskia @bondis.nl Disclaimer
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
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"assignedResourceID": 29682890,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
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"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
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"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1141,
"companyLocationID": 1161,
"completedByResourceID": 29682890,
"completedDate": "2026-07-02T08:55:25.897Z",
"configurationItemID": null,
"contactID": 30686217,
"contractID": 29684761,
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"createDate": "2026-06-22T07:14:27.313Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Van:\n Saskia Olgers <Saskia@bondis.nl>\n\nDatum:\n 22-06-2026, 09:02\n\nOnderwerp:\n Aboland - Dashboard \n\n \n\n \n\nGoedemorgen,\n\nWij hebben een probleem met ons dashboard op het TV scherm. Deze laat geen gegevens zien. De link heb ik hieronder gezet.\n\nKan hier actie op worden ondernomen?\n\nAlvast bedankt!\n\nhttps://smartcalldirector.array-bs.nl/dashboard/view/87d4d27e-4747-4e29-8271-ebc410197053\n\nMet vriendelijke groet,\n\nSaskia Olgers\n\nOffice Manager\n\nT +31(0)251 257 910\n\nE saskia\n@bondis.nl\n\nDisclaimer",
"dueDateTime": "2026-07-08T10:26:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682890,
"firstResponseDateTime": "2026-06-22T08:36:06.300Z",
"firstResponseDueDateTime": "2026-06-25T10:06:57.967Z",
"firstResponseInitiatingResourceID": 29682890,
"hoursToBeScheduled": null,
"id": 43120,
"impersonatorCreatorResourceID": 29682934,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-07-06T08:07:56.267Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 29682888,
"lastCustomerNotificationDateTime": "2026-07-02T08:55:42.730Z",
"lastCustomerVisibleActivityDateTime": "2026-07-02T08:55:25.880Z",
"lastTrackedModificationDateTime": "2026-07-02T08:55:42.557Z",
"monitorID": null,
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"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": "2026-07-02T08:54:00.000Z",
"resolutionPlanDueDateTime": null,
"resolvedDateTime": "2026-07-02T08:54:00.000Z",
"resolvedDueDateTime": "2026-07-08T10:26:58.987Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 17,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 5,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260622.0005",
"ticketType": 2,
"title": "Aboland - Dashboard ",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Onbekende oorzaak, verbinding staat"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}