Autotask Toolkit

v 2.13.2 PROD

T20260619.0004 — Rico toevoegen aan Elevate. Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Autobedrijf Hartgerink en Klomp BV (2132XT22-26)
Contact
Rene Klomp
Contract
Autobedrijf Hartgerink en Klomp BV (2132XT22-26) - 5x8 Comfort SLA
Asset (CI)
Toegewezen aan
André Kik

Aangemaakt
2026-06-19 15:01
Due date
2026-07-06 13:17
Resolved
2026-06-23 09:47
Completed
2026-06-23 09:48
Laatste activiteit
2026-06-23 13:27

Beschrijving

Rico toevoegen aan Elevate. Opportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2432

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 200,
  "companyLocationID": 27,
  "completedByResourceID": 29682888,
  "completedDate": "2026-06-23T09:48:04.547Z",
  "configurationItemID": null,
  "contactID": 30682931,
  "contractID": 29684658,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-19T15:01:29.107Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Rico toevoegen aan Elevate.\n\nOpportunity: https://ww16.autotask.net//Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenOpportunity&OpportunityID=2432",
  "dueDateTime": "2026-07-06T13:17:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-06-19T15:01:55.080Z",
  "firstResponseDueDateTime": "2026-06-30T07:17:38.703Z",
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 43112,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-23T13:27:04.550Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-06-23T09:48:22.257Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-23T09:48:04.530Z",
  "lastTrackedModificationDateTime": "2026-06-23T13:27:04.550Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": 2432,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002432",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-23T09:47:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-23T09:47:00.000Z",
  "resolvedDueDateTime": "2026-07-06T13:17:38.703Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260619.0004",
  "ticketType": 4,
  "title": "Rico toevoegen aan Elevate.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Account toegevoegd voor Rico."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}