{
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  "currentServiceThermometerRating": null,
  "description": "Ivana Cruz Segura (extensie 1138) het een CC en UC licentie, als hij uitbelt met zijn headset dan krijgt hij direct \"ending\" ending te zien in zijn CC scherm. \r\nVandaag belde hij rond 5.20 uur uit naar +34617777170\r\n+31641001648 en +31647552941. \r\n\r\nBelt hij uit via de UC kant dan gaat het wel goed. \r\n\r\nDe logfile van Elevate heb ik toegevoegd. \r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: Medium\r\n\r\nQ: Who is impacted?\r\nA: Others\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-06-22T14:07:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-06-19T13:48:11.230Z",
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  "lastActivityDate": "2026-07-10T08:33:10.217Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-26T08:51:17.333Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-26T08:50:56.580Z",
  "lastTrackedModificationDateTime": "2026-06-26T08:50:56.627Z",
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  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
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  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-22T14:07:41.807Z",
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  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 22,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260619.0003",
  "ticketType": 2,
  "title": "Call ending in CC Ivana Cruz",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
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    },
    {
      "name": "OB-Status",
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    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": "#7973020"
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  ]
}