Autotask Toolkit
v 2.7.10 PRODT20260618.0011 — Groep 2477 Waiting Customer
- Status
- Waiting Customer
- Priority
- L6- Request
- Category
- TSV Requests
- Type
- Service Request
- Queue
- TPS - Tickets
- SLA
- 7x8
- Issue type
- –
- Source
- Client Portal
- Klant
- Gemeente Zaanstad (1506MZ100)
- Contact
- Bart Deege
- Contract
- Gemeente Zaanstad (1506MZ100) - 7x8 (HW + SW)
- Asset (CI)
- –
- Aangemaakt
- 2026-06-18 13:43
- Due date
- 2026-07-15 12:13
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-18 14:54
Beschrijving
Groep 2477 (0756552477) zitten meerdere leden in. Groep is ingesteld op Sequential dus altijd van boven naar beneden. Opvallend is dat hij iedere keer positie 1 over slaat. Kunnen jullie zien waarom? toestel 9145 op positie 1 is geen doorkiesnummer maar dat maakt niet uit omdat ze via mobility permanent doorstaat naar mobiel.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682894,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683526,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1178,
"companyLocationID": null,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30685972,
"contractID": 29684856,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-06-18T13:43:21.257Z",
"createdByContactID": 30685972,
"creatorResourceID": 30685972,
"creatorType": 2,
"currentServiceThermometerRating": null,
"description": "Groep 2477 (0756552477) zitten meerdere leden in. Groep is ingesteld op Sequential dus altijd van boven naar beneden. Opvallend is dat hij iedere keer positie 1 over slaat. Kunnen jullie zien waarom? toestel 9145 op positie 1 is geen doorkiesnummer maar dat maakt niet uit omdat ze via mobility permanent doorstaat naar mobiel.",
"dueDateTime": "2026-07-15T12:13:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": null,
"firstResponseDateTime": "2026-06-18T14:54:09.310Z",
"firstResponseDueDateTime": null,
"firstResponseInitiatingResourceID": 29682894,
"hoursToBeScheduled": null,
"id": 43097,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-18T14:54:28.923Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-06-18T13:43:42.363Z",
"lastCustomerVisibleActivityDateTime": "2026-06-18T14:54:09.083Z",
"lastTrackedModificationDateTime": "2026-06-18T14:54:09.130Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 7,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "Inkoopordernummer: 42 000 24 33",
"queueID": 29683479,
"resolution": "",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 9,
"serviceLevelAgreementPausedNextEventHours": 158.82,
"serviceThermometerTemperature": null,
"source": -1,
"status": 7,
"subIssueType": null,
"ticketCategory": 105,
"ticketNumber": "T20260618.0011",
"ticketType": 1,
"title": "Groep 2477",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}