Autotask Toolkit

v 2.7.10 PROD

T20260618.0011 — Groep 2477 Waiting Customer

Status
Waiting Customer
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Client Portal
Klant
Gemeente Zaanstad (1506MZ100)
Contact
Bart Deege
Contract
Gemeente Zaanstad (1506MZ100) - 7x8 (HW + SW)
Asset (CI)

Aangemaakt
2026-06-18 13:43
Due date
2026-07-15 12:13
Resolved
Completed
Laatste activiteit
2026-06-18 14:54

Beschrijving

Groep 2477 (0756552477) zitten meerdere leden in. Groep is ingesteld op Sequential dus altijd van boven naar beneden. Opvallend is dat hij iedere keer positie 1 over slaat. Kunnen jullie zien waarom? toestel 9145 op positie 1 is geen doorkiesnummer maar dat maakt niet uit omdat ze via mobility permanent doorstaat naar mobiel.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1178,
  "companyLocationID": null,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685972,
  "contractID": 29684856,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-18T13:43:21.257Z",
  "createdByContactID": 30685972,
  "creatorResourceID": 30685972,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Groep 2477 (0756552477) zitten meerdere leden in. Groep is ingesteld op Sequential dus altijd van boven naar beneden. Opvallend is dat hij iedere keer positie 1 over slaat. Kunnen jullie zien waarom? toestel 9145 op positie 1 is geen doorkiesnummer maar dat maakt niet uit omdat ze via mobility permanent doorstaat naar mobiel.",
  "dueDateTime": "2026-07-15T12:13:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-06-18T14:54:09.310Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43097,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-18T14:54:28.923Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-18T13:43:42.363Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-18T14:54:09.083Z",
  "lastTrackedModificationDateTime": "2026-06-18T14:54:09.130Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Inkoopordernummer: 42 000 24 33",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": 158.82,
  "serviceThermometerTemperature": null,
  "source": -1,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260618.0011",
  "ticketType": 1,
  "title": "Groep 2477",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}