{
  "apiVendorID": 153,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 0,
  "companyLocationID": 1,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": null,
  "contractID": 29683396,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-18T07:20:41.953Z",
  "createdByContactID": null,
  "creatorResourceID": 29682916,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "No CI linked to alerting device Twins-TPSRMnA (8f883f26-f934-78e4-0847-55a8eea6d7bf): https://merlot.centrastage.net/csm/device/summary/4611012\n\nThis alert ticket was generated from AEM alert  #423f2b54-374a-4a56-b852-2e19c99b4e81 for the trigger \"Device went Offline (Offline for 120 mins)\" within the policy \"TPSRMnA - DOWN status\". We last saw this OptiPlex 3060 (Dell Inc.) device online at 2026-06-18 05:12:42 UTC. The last known user was \"TWINS-TPSRMNA\\Support\".",
  "dueDateTime": "2026-06-24T13:20:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-06-18T08:19:58.080Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43089,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 22,
  "lastActivityDate": "2026-06-18T08:20:15.377Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-06-18T08:19:57.850Z",
  "lastTrackedModificationDateTime": "2026-06-18T08:19:57.897Z",
  "monitorID": 508160,
  "monitorTypeID": 1,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": "423f2b54-374a-4a56-b852-2e19c99b4e81",
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": 39.0122,
  "serviceThermometerTemperature": null,
  "source": 14,
  "status": 7,
  "subIssueType": 281,
  "ticketCategory": 2,
  "ticketNumber": "T20260618.0003",
  "ticketType": 5,
  "title": "De Machine Twins-TPSRMnA is al 120 minuten niet online",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}