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  "description": "Van:\n Cristian Pinto <cristian.pinto@ircagroup.com>\n\nDatum:\n 17-06-2026, 14:47\n\nOnderwerp:\n Request for Information – Univerge (Dobla)\n\nGood morning,\n\nMy name is Cristian Pinto, and I am part of the IT team at Irca and Dobla. I am writing to request some information regarding Univerge. Specifically, I would appreciate your support in clarifying the following points:\n\n*\t\nWho are the IT contacts for Dobla?\n*\t\nWho is the holder of the master account for Dobla?\n*\t\nWhat is the duration of the current contract?\n*\t\nHow many licenses have been purchased?\n*\t\nHow many users are currently registered on the platform?\n*\t\nHow many licenses are still available?\n\nThank you in advance for your support.\n\nKind regards,\n\nCristian Pinto\n\nCristian Pinto\n\n?\n?\n?\n?\n\nIRCA SPA\n\nICT Security Specialist\n\nViale Danimarca, 30 - \n\n21013 - \n\nGallarate \n\n(VA)\n\n - Italy\n\nT: \n0039 3459796115\n - \n\nM:\n \n+39 3459796115\n - \n\ncristian.pinto@ircagroup.com\n\nircagroup.com\n /\n\ndobla.com\n\n?Il contenuto del presente messaggio e dei suo allegati è riservato e confidenziale ed è rivolto ai destinatari, che sono gli unici autorizzati a usarlo e copiarlo e, sotto la loro responsabilità, inoltrarlo ad altri. Può contenere, inoltre,  informazioni la\n cui riservatezza è tutelata legalmente. E’ fatto assoluto divieto a chiunque riceva per errore o legga senza autorizzazione il contenuto del messaggio di salvare, riprodurre, comunicare e distribuire tali informazione a persone diverse dai destinatari. In\n ogni caso è richiesto ad ogni ricevente non esplicitamente autorizzato di notificare l’errore il mittente e di cancellare immediatamente il messaggio ricevuto.\n\nThis transmission of the content of this message, together with its attachments, is confidential and intended for the recipients, who are the sole parties authorized to use and copy it and, assuming any related liability, to forward it to others. If you are\n not the intended recipient, you should not copy, distribute or take any action in reliance on it. Anyone receiving this message by mistake or reading it without authorization is hereby notified that storage, reproduction, disclosure or distribution of the\n message to persons other than the addressee is strictly forbidden. In this case the unauthorized receiver is asked to notify it to the sender and to erase immediately the original message received.",
  "dueDateTime": "2026-07-01T08:47:00.000Z",
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  "ticketCategory": 104,
  "ticketNumber": "T20260617.0006",
  "ticketType": 4,
  "title": "Request for Information – Univerge (Dobla)",
  "userDefinedFields": [
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      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
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