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T20260617.0006 — Request for Information – Univerge (Dobla) Complete

Status
Complete
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request
Queue
TPS - Tickets
SLA
5x8
Issue type
–
Source
Telefoon
Klant
Dobla BV (1704SE26)
Contact
Cristian Pinto
Contract
Dobla (1704SE526) - 5x8 Comfort SLA
Asset (CI)
–
Toegewezen aan
Marc Blankestijn
Aangemaakt
2026-06-17 13:18
Due date
2026-07-14 08:01
Resolved
2026-07-01 15:00
Completed
2026-07-01 21:44
Laatste activiteit
2026-07-06 08:13

Beschrijving

Van: Cristian Pinto <cristian.pinto@ircagroup.com> Datum: 17-06-2026, 14:47 Onderwerp: Request for Information – Univerge (Dobla) Good morning, My name is Cristian Pinto, and I am part of the IT team at Irca and Dobla. I am writing to request some information regarding Univerge. Specifically, I would appreciate your support in clarifying the following points: * Who are the IT contacts for Dobla? * Who is the holder of the master account for Dobla? * What is the duration of the current contract? * How many licenses have been purchased? * How many users are currently registered on the platform? * How many licenses are still available? Thank you in advance for your support. Kind regards, Cristian Pinto Cristian Pinto ? ? ? ? IRCA SPA ICT Security Specialist Viale Danimarca, 30 -  21013 -  Gallarate  (VA)  - Italy T: 0039 3459796115  -  M:   +39 3459796115  -  cristian.pinto@ircagroup.com ircagroup.com  / dobla.com ?Il contenuto del presente messaggio e dei suo allegati è riservato e confidenziale ed è rivolto ai destinatari, che sono gli unici autorizzati a usarlo e copiarlo e, sotto la loro responsabilità, inoltrarlo ad altri. Può contenere, inoltre,  informazioni la cui riservatezza è tutelata legalmente. E’ fatto assoluto divieto a chiunque riceva per errore o legga senza autorizzazione il contenuto del messaggio di salvare, riprodurre, comunicare e distribuire tali informazione a persone diverse dai destinatari. In ogni caso è richiesto ad ogni ricevente non esplicitamente autorizzato di notificare l’errore il mittente e di cancellare immediatamente il messaggio ricevuto. This transmission of the content of this message, together with its attachments, is confidential and intended for the recipients, who are the sole parties authorized to use and copy it and, assuming any related liability, to forward it to others. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. Anyone receiving this message by mistake or reading it without authorization is hereby notified that storage, reproduction, disclosure or distribution of the message to persons other than the addressee is strictly forbidden. In this case the unauthorized receiver is asked to notify it to the sender and to erase immediately the original message received.

Verloop

  1. 2026-06-17 13:39 Time-entries Marc Blankestijn 0.17 uur

    Contact Christian Pinto is niet bekend bij ons. Ik kan dus ook niet zomaar gegevens verstrekken. Ik zal Christian doorverwijzen naar onze contactpersoon Karel Beers

  2. 2026-06-17 13:44 Notities Marc Blankestijn

    Service Desk Notification

    cristian.pinto@ircagroup.com Hi Christian, Thank you for your e-mail. Unfortunatly we from the support team are not allowed to disclose any of the requested information, as you are not registered as account holder at the moment. Please contact Karel Beers to have his approval to share this information with you. If there are any additional questions, please let us know and we will assist you. Thanks in advance.

  3. 2026-06-17 14:13 Notities Karel Beers

    Hereby I grant you permission to provide Cristian Pinto with the requested information.

    Hereby I grant you permission to provide Cristian Pinto with the requested information. Kind regards, Karel Beers

  4. 2026-06-17 14:28 Notities array_api serviceaccount

    Opmerking betreffende ticket: - Request for Information – Univerge (Dobla) -

    Van: Cristian Pinto <cristian.pinto@ircagroup.com> Verzonden: woensdag 17 juni 2026 15:52 Aan: TPS Support <support@mijntps.nl>; Karel Beers <karel.beers@ircagroup.com> CC: Luca Lorenzi <Luca.Lorenzi@ircagroup.com> Onderwerp: R: Opmerking betreffende ticket: T20260617.0006 - Request for Information – Univerge (Dobla) - Hi @Karel Beers<mailto:karel.beers@ircagroup.com>, could you please authorize ? thank you Cristian P Cristian Pinto ???? IRCA SPA ICT Security Specialist Viale Danimarca, 30 - 21013 - Gallarate (VA) - Italy T: 0039 3459796115<tel:0039%203459796115> - M: +39 3459796115<tel:+39%203459796115> - cristian.pinto@ircagroup.com<mailto:cristian.pinto@ircagroup.com> ircagroup.com<https://ircagroup.com/> / dobla.com<https://dobla.com/> [Facebook]<https://www.facebook.com/ircaspa> [Instagram]<https://www.instagram.com/irca_spa/> [LinkedIn]<https://www.linkedin.com/company/irca-s.p.a./> [YouTube]<https://www.youtube.com/user/IrcaItalia> [cid:040e2124-4c45-4c94-b3b7-ccd883c33e20] [cid:72153738-615b-4160-b177-450698386f4f] [cid:1a65b151-6518-47e0-8dea-59c920ceb5a8]<https://www.ircagroup.com/> ?Il contenuto del presente messaggio e dei suo allegati è riservato e confidenziale ed è rivolto ai destinatari, che sono gli unici autorizzati a usarlo e copiarlo e, sotto la loro responsabilità, inoltrarlo ad altri. Può contenere, inoltre, informazioni la cui riservatezza è tutelata legalmente. E’ fatto assoluto divieto a chiunque riceva per errore o legga senza autorizzazione il contenuto del messaggio di salvare, riprodurre, comunicare e distribuire tali informazione a persone diverse dai destinatari. In ogni caso è richiesto ad ogni ricevente non esplicitamente autorizzato di notificare l’errore il mittente e di cancellare immediatamente il messaggio ricevuto. This transmission of the content of this message, together with its attachments, is confidential and intended for the recipients, who are the sole parties authorized to use and copy it and, assuming any related liability, to forward it to others. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. Anyone receiving this message by mistake or reading it without authorization is hereby notified that storage, reproduction, disclosure or distribution of the message to persons other than the addressee is strictly forbidden. In this case the unauthorized receiver is asked to notify it to the sender and to erase immediately the original message received. ________________________________ Da: TSV Professional Services <support@mijntps.nl<mailto:support@mijntps.nl>> Inviato: mercoledì 17 giugno 2026 15:44 A: Cristian Pinto <cristian.pinto@ircagroup.com<mailto:cristian.pinto@ircagroup.com>> Oggetto: Opmerking betreffende ticket: T20260617.0006 - Request for Information – Univerge (Dobla) - CAUTION: This sender is from outside your organization. Beste klant, Marc Blankestijn heeft de volgende opmerking aan een ticket toegevoegd: Hi Christian, Thank you for your e-mail. Unfortunatly we from the support team are not allowed to disclose any of the requested information, as you are not registered as account holder at the moment. Please contact Karel Beers to have his approval to share this information with you. If there are any additional questions, please let us know and we will assist you. Thanks in advance. Om snel te reageren vindt u de ticket in onze e-portal: https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43086<https://urlsand.esvalabs.com/?u=https%3A%2F%2FTSV-GROEP.ITClientPortal.com%2FClientPortal%2FExecuteCommand.aspx%3FCode%3DOpenTicketDetail%26TicketId%3D43086&e=4eb78fe0&h=8e34a472&f=y&p=y&m=4ggQ7h3vW5zMVPr> Voor vragen kunt u contact opnemen met onze support afdeling. TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl<mailto:support@mijntps.nl> Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid<https://urlsand.esvalabs.com/?u=https%3A%2F%2Fwww.tsv-groep.nl%2Fprivacy-policy&e=4eb78fe0&h=1d4fbfff&f=y&p=y&m=4ggQ7h3vW5zMVPr>. Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid<https://www.tsv-groep.nl/privacy-policy>. This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement<https://www.tsv-groep.nl/privacy-policy>. **Created via Incoming Email Processor** From: TPS Support <support@mijntps.nl>

  5. 2026-06-17 14:29 Time-entries Marc Blankestijn 0.33 uur

    Hi Cristian, As requested the information below. Regarding the ongoing contract, I have requested the inforrmation at the account manager. As soon as this information is available, this will be schared. - Who are the IT contacts for Dobla? Karel Beers (as replacement for John Kraakman) - Who is the holder of the master account for Dobla? Only John Kraakman was appointed to the system. No other master account holder present at the moment. If a change is required, please raise a request with approvial of Karel. - What is the duration of the current contract? This information I have requested at the account manager to provide this information - How many licenses have been purchased? 40 licenses - How many users are currently registered on the platform? 33 users - How many licenses are still available? 7 still available

  6. 2026-06-17 14:29 Notities array_api serviceaccount

    Opmerking betreffende ticket: - Request for Information – Univerge (Dobla) -

    Van: Karel Beers <karel.beers@ircagroup.com> Verzonden: woensdag 17 juni 2026 16:15 Aan: Cristian Pinto <cristian.pinto@ircagroup.com>; TPS Support <support@mijntps.nl> CC: Luca Lorenzi <Luca.Lorenzi@ircagroup.com> Onderwerp: RE: Opmerking betreffende ticket: T20260617.0006 - Request for Information – Univerge (Dobla) - Ciao Cristian, I have just sent a message in the system to TSV informing them that they may provide you with the requested information. Cheers, Kind regards / cordiali saluti / met vriendelijke groeten, ???? Karel Beers Procurement Manager Indirects IRCA Group – Dobla B.V. Galileistraat 26 - 1704SE - Heerhugowaard [cid:image001.png@01DCFE74.67A26670] +31725760777<tel:+31725760777> - [cid:image002.png@01DCFE74.67A26670] +31615033054<tel:+31615033054> - [cid:image003.png@01DCFE74.67A26670] karel.beers@ircagroup.com<mailto:karel.beers@ircagroup.com> www.dobla.com<http://www.dobla.com/> / www.irca.eu<http://www.irca.eu/> From: Cristian Pinto <cristian.pinto@ircagroup.com<mailto:cristian.pinto@ircagroup.com>> Sent: woensdag 17 juni 2026 15:52 To: TSV Professional Services <support@mijntps.nl<mailto:support@mijntps.nl>>; Karel Beers <karel.beers@ircagroup.com<mailto:karel.beers@ircagroup.com>> Cc: Luca Lorenzi <Luca.Lorenzi@ircagroup.com<mailto:Luca.Lorenzi@ircagroup.com>> Subject: R: Opmerking betreffende ticket: T20260617.0006 - Request for Information – Univerge (Dobla) - Hi @Karel Beers<mailto:karel.beers@ircagroup.com>, could you please authorize ? thank you Cristian P Cristian Pinto ???? IRCA SPA ICT Security Specialist Viale Danimarca, 30 - 21013 - Gallarate (VA) - Italy T: 0039 3459796115<tel:0039%203459796115> - M: +39 3459796115<tel:+39%203459796115> - cristian.pinto@ircagroup.com<mailto:cristian.pinto@ircagroup.com> ircagroup.com<https://ircagroup.com/> / dobla.com<https://dobla.com/> [Facebook]<https://www.facebook.com/ircaspa> [Instagram]<https://www.instagram.com/irca_spa/> [LinkedIn]<https://www.linkedin.com/company/irca-s.p.a./> [YouTube]<https://www.youtube.com/user/IrcaItalia> [cid:image008.png@01DCFE74.67A26670] [cid:image009.png@01DCFE74.67A26670] [cid:image010.jpg@01DCFE74.67A26670]<https://www.ircagroup.com/> ?Il contenuto del presente messaggio e dei suo allegati è riservato e confidenziale ed è rivolto ai destinatari, che sono gli unici autorizzati a usarlo e copiarlo e, sotto la loro responsabilità, inoltrarlo ad altri. Può contenere, inoltre, informazioni la cui riservatezza è tutelata legalmente. E’ fatto assoluto divieto a chiunque riceva per errore o legga senza autorizzazione il contenuto del messaggio di salvare, riprodurre, comunicare e distribuire tali informazione a persone diverse dai destinatari. In ogni caso è richiesto ad ogni ricevente non esplicitamente autorizzato di notificare l’errore il mittente e di cancellare immediatamente il messaggio ricevuto. This transmission of the content of this message, together with its attachments, is confidential and intended for the recipients, who are the sole parties authorized to use and copy it and, assuming any related liability, to forward it to others. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. Anyone receiving this message by mistake or reading it without authorization is hereby notified that storage, reproduction, disclosure or distribution of the message to persons other than the addressee is strictly forbidden. In this case the unauthorized receiver is asked to notify it to the sender and to erase immediately the original message received. ________________________________ Da: TSV Professional Services <support@mijntps.nl<mailto:support@mijntps.nl>> Inviato: mercoledì 17 giugno 2026 15:44 A: Cristian Pinto <cristian.pinto@ircagroup.com<mailto:cristian.pinto@ircagroup.com>> Oggetto: Opmerking betreffende ticket: T20260617.0006 - Request for Information – Univerge (Dobla) - CAUTION: This sender is from outside your organization. Beste klant, Marc Blankestijn heeft de volgende opmerking aan een ticket toegevoegd: Hi Christian, Thank you for your e-mail. Unfortunatly we from the support team are not allowed to disclose any of the requested information, as you are not registered as account holder at the moment. Please contact Karel Beers to have his approval to share this information with you. If there are any additional questions, please let us know and we will assist you. Thanks in advance. Om snel te reageren vindt u de ticket in onze e-portal: https://TSV-GROEP.ITClientPortal.com/ClientPortal/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=43086<https://urlsand.esvalabs.com/?u=https%3A%2F%2FTSV-GROEP.ITClientPortal.com%2FClientPortal%2FExecuteCommand.aspx%3FCode%3DOpenTicketDetail%26TicketId%3D43086&e=4eb78fe0&h=8e34a472&f=y&p=y&m=4ggQ7h3vW5zMVPr> Voor vragen kunt u contact opnemen met onze support afdeling. TPS. Professional Services T.: 020 - 4 303 260 E: support@mijntps.nl<mailto:support@mijntps.nl> Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid<https://urlsand.esvalabs.com/?u=https%3A%2F%2Fwww.tsv-groep.nl%2Fprivacy-policy&e=4eb78fe0&h=1d4fbfff&f=y&p=y&m=4ggQ7h3vW5zMVPr>. Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid<https://www.tsv-groep.nl/privacy-policy>. This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement<https://www.tsv-groep.nl/privacy-policy>. **Created via Incoming Email Processor** From: TPS Support <support@mijntps.nl>

  7. 2026-06-18 08:14 Notities Jeroen Waldram

    Spoke with Karel Beers about sharing information with IRCA. He agrees and has added this to the tick

    Spoke with Karel Beers about sharing information with IRCA. He agrees and has added this to the ticket. The contract end date is April 30, 2029. Please pass this on to Christian.

  8. 2026-06-18 14:45 Notities array_api serviceaccount

    : Activation IRCA account

    Van: Cristian Pinto <cristian.pinto@ircagroup.com> Verzonden: donderdag 18 juni 2026 16:10 Aan: TPS Support <support@mijntps.nl> CC: Karel Beers <karel.beers@ircagroup.com> Onderwerp: Activation IRCA account Good Morning, I’m writing to request the activation of the account irca-ict@irca.eu<mailto:irca-ict@irca.eu> as the master account for Univerge. @Karel Beers<mailto:karel.beers@ircagroup.com> can authorize this request. thank you kind regards Cristian P Cristian Pinto ???? IRCA SPA ICT Security Specialist Viale Danimarca, 30 - 21013 - Gallarate (VA) - Italy T: 0039 3459796115<tel:0039%203459796115> - M: +39 3459796115<tel:+39%203459796115> - cristian.pinto@ircagroup.com<mailto:cristian.pinto@ircagroup.com> ircagroup.com<https://ircagroup.com/> / dobla.com<https://dobla.com/> [Facebook]<https://www.facebook.com/ircaspa> [Instagram]<https://www.instagram.com/irca_spa/> [LinkedIn]<https://www.linkedin.com/company/irca-s.p.a./> [YouTube]<https://www.youtube.com/user/IrcaItalia> [cid:284dfad9-21b7-4079-9a7c-66e60d142b23] [cid:c4917657-b997-4a69-bbf2-a856d1c6d957] [cid:7f6bac03-b6e5-49e7-b2a1-e98400a582d0]<https://www.ircagroup.com/> ?Il contenuto del presente messaggio e dei suo allegati è riservato e confidenziale ed è rivolto ai destinatari, che sono gli unici autorizzati a usarlo e copiarlo e, sotto la loro responsabilità, inoltrarlo ad altri. Può contenere, inoltre, informazioni la cui riservatezza è tutelata legalmente. E’ fatto assoluto divieto a chiunque riceva per errore o legga senza autorizzazione il contenuto del messaggio di salvare, riprodurre, comunicare e distribuire tali informazione a persone diverse dai destinatari. In ogni caso è richiesto ad ogni ricevente non esplicitamente autorizzato di notificare l’errore il mittente e di cancellare immediatamente il messaggio ricevuto. This transmission of the content of this message, together with its attachments, is confidential and intended for the recipients, who are the sole parties authorized to use and copy it and, assuming any related liability, to forward it to others. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. Anyone receiving this message by mistake or reading it without authorization is hereby notified that storage, reproduction, disclosure or distribution of the message to persons other than the addressee is strictly forbidden. In this case the unauthorized receiver is asked to notify it to the sender and to erase immediately the original message received. Disclaimer Deze e-mail en eventuele bijlagen zijn uitsluitend bedoeld voor de geadresseerde(n). Indien u deze e-mail per vergissing heeft ontvangen, verzoeken wij u vriendelijk de afzender te informeren en deze e-mail te verwijderen. Het is niet toegestaan om deze e-mail te kopiëren, verspreiden of anderszins te gebruiken. Voor meer informatie over hoe wij omgaan met uw gegevens, verwijzen wij u naar ons privacybeleid<https://www.tsv-groep.nl/privacy-policy>. This email and any attachments are intended solely for the recipient(s). If you have received this email in error, please notify the sender and delete it immediately. It is not permitted to copy, distribute, or otherwise use this email. For more information on how we handle your data, please refer to our privacy statement<https://www.tsv-groep.nl/privacy-policy>. **Created via Incoming Email Processor** From: TPS Support <support@mijntps.nl>

  9. 2026-06-19 07:43 Time-entries Marc Blankestijn 0.17 uur

    Hi Cristian, Thank you for your request. To keep a clear overview of all the changes made into the system, we would like to advise you to use named account instead of a generic account. The admin access also requires MFA which then has to be shared between the people accessing the system. Please let me know if we can provide named accounts or you still prefer a generic account.

  10. 2026-06-26 12:49 Time-entries Marc Blankestijn 0.17 uur

    Hi Cristian, as per last update. To keep a clear overview of all the changes made into the system, we would like to advise you to use named account instead of a generic account. The admin access also requires MFA which then has to be shared between the people accessing the system. Please let me know if we can provide named accounts or you still prefer a generic account.

  11. 2026-07-01 14:45 Time-entries Marc Blankestijn 0.33 uur

    No Feedback

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