Autotask Toolkit

v 2.7.10 PROD

T20260617.0005 — Toestellen vallen soms uit. Is scheduled

Status
Is scheduled
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Brummer Makelaars o.g. (1054GM95)
Contact
Ella Brouwer
Contract
Brummer Makelaars o.g. (1054GM95) - 5x8 Comfort SLA
Asset (CI)

Aangemaakt
2026-06-17 13:10
Due date
2026-06-24 10:40
Resolved
Completed
Laatste activiteit
2026-06-17 13:53

Beschrijving

Meerdere toestellen vallen overdag uit. Eerder moesten sommige toestel in de ochtend wel eens opnieuw opgestart worden, maar nu ook soms overdag.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 220,
  "companyLocationID": 47,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686124,
  "contractID": 29684795,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-17T13:10:08.653Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Meerdere toestellen vallen overdag uit.\nEerder moesten sommige toestel in de ochtend wel eens opnieuw opgestart worden, maar nu ook soms overdag.",
  "dueDateTime": "2026-06-24T10:40:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-06-17T13:53:27.803Z",
  "firstResponseDueDateTime": "2026-06-22T11:40:08.653Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 43085,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-17T13:53:27.787Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-17T13:10:28.643Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-17T13:52:22.257Z",
  "lastTrackedModificationDateTime": "2026-06-17T13:53:27.787Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-24T10:40:08.653Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260617.0005",
  "ticketType": 2,
  "title": "Toestellen vallen soms uit.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}