Autotask Toolkit
v 2.7.10 PRODT20260617.0005 — Toestellen vallen soms uit. Is scheduled
- Status
- Is scheduled
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- Cloud Comfort (5x8x14)
- Issue type
- –
- Source
- Telefoon
- Klant
- Brummer Makelaars o.g. (1054GM95)
- Contact
- Ella Brouwer
- Contract
- Brummer Makelaars o.g. (1054GM95) - 5x8 Comfort SLA
- Asset (CI)
- –
- Aangemaakt
- 2026-06-17 13:10
- Due date
- 2026-06-24 10:40
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-17 13:53
Beschrijving
Meerdere toestellen vallen overdag uit. Eerder moesten sommige toestel in de ochtend wel eens opnieuw opgestart worden, maar nu ook soms overdag.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682886,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 220,
"companyLocationID": 47,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686124,
"contractID": 29684795,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-06-17T13:10:08.653Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Meerdere toestellen vallen overdag uit.\nEerder moesten sommige toestel in de ochtend wel eens opnieuw opgestart worden, maar nu ook soms overdag.",
"dueDateTime": "2026-06-24T10:40:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682886,
"firstResponseDateTime": "2026-06-17T13:53:27.803Z",
"firstResponseDueDateTime": "2026-06-22T11:40:08.653Z",
"firstResponseInitiatingResourceID": 4,
"hoursToBeScheduled": null,
"id": 43085,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-17T13:53:27.787Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-06-17T13:10:28.643Z",
"lastCustomerVisibleActivityDateTime": "2026-06-17T13:52:22.257Z",
"lastTrackedModificationDateTime": "2026-06-17T13:53:27.787Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-06-24T10:40:08.653Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 17,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 20,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260617.0005",
"ticketType": 2,
"title": "Toestellen vallen soms uit.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}