Autotask Toolkit

v 2.7.10 PROD

T20260617.0002 — Service bezoek Is scheduled

Status
Is scheduled
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
Oosteinde Walborg Kliniek (1068NP106-110)
Contact
Esther Goossens
Contract
Oosteinde Walborg Kliniek (1068NP106-110) - 5x8 (HW + SW)
Asset (CI)

Aangemaakt
2026-06-17 07:32
Due date
2026-06-30 11:02
Resolved
Completed
Laatste activiteit
2026-06-17 08:22

Beschrijving

Service bezoek Woensdag 24 juni.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 761,
  "companyLocationID": 584,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30684523,
  "contractID": 29684996,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-17T07:32:41.843Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Service bezoek\nWoensdag 24 juni.",
  "dueDateTime": "2026-06-30T11:02:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-06-17T08:12:00.000Z",
  "firstResponseDueDateTime": "2026-06-23T13:32:41.843Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43082,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-17T08:22:29.373Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682894,
  "lastCustomerNotificationDateTime": "2026-06-17T07:32:57.963Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-17T08:22:29.327Z",
  "lastTrackedModificationDateTime": "2026-06-17T08:22:29.373Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-30T11:02:41.843Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260617.0002",
  "ticketType": 4,
  "title": "Service bezoek",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}