Autotask Toolkit

v 2.7.10 PROD

T20260616.0011 — TEST L6 request New

Status
New
Priority
L6- Request
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
Flight 815 B.V. (1068VM197)
Contact
David Hammel (Flight)
Contract
Flight 815 B.V. (1068VM197) - 5x8 (HW+SW)
Asset (CI)

Aangemaakt
2026-06-16 17:46
Due date
2026-06-30 10:30
Resolved
Completed
Laatste activiteit
2026-06-16 17:46

Beschrijving

Van: admin@mail.saasalerts.com Datum: 16-06-2026, 12:28 Onderwerp: Added new user to Your SAAS account You recently added a user dhammel@tsv-groep.nl to your Saas Alerts account. This message is confirmation that the new user setup is complete. You can see the new user setup by navigating to the settings section of your account at https://manage.saasalerts.com Purpose - Built for MSPs © 2026 SaaS Alerts, Inc. All rights reserved.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": null,
  "assignedResourceRoleID": null,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 267,
  "companyLocationID": 94,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685031,
  "contractID": 29683475,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-16T17:46:02.870Z",
  "createdByContactID": null,
  "creatorResourceID": 29682885,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Van:\n admin@mail.saasalerts.com\n\nDatum:\n 16-06-2026, 12:28\n\nOnderwerp:\n Added new user to Your SAAS account\n\n \n\nYou recently added a user dhammel@tsv-groep.nl to your Saas Alerts account. This message is confirmation that the new user setup is complete.\n                        You can see the new user setup by navigating to the settings section of your account at https://manage.saasalerts.com\n\n                            Purpose - Built for MSPs\n                          \n\n© 2026 SaaS Alerts, Inc. All rights reserved.",
  "dueDateTime": "2026-06-30T10:30:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": null,
  "firstResponseDueDateTime": "2026-06-30T10:30:00.000Z",
  "firstResponseInitiatingResourceID": null,
  "hoursToBeScheduled": null,
  "id": 43075,
  "impersonatorCreatorResourceID": 29682934,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-16T17:46:24.837Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-16T17:46:22.633Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-16T17:46:04.230Z",
  "lastTrackedModificationDateTime": "2026-06-16T17:46:22.477Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-30T10:30:00.000Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 1,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260616.0011",
  "ticketType": 2,
  "title": "TEST L6 request",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}