Autotask Toolkit
v 2.7.10 PRODT20260616.0003 — Berco Intercom B4 werkt niet Waiting Customer
- Status
- Waiting Customer
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4
- Issue type
- –
- Source
- Telefoon
- Klant
- Berco (5482TK36)
- Contact
- Niels Ceelen
- Contract
- Berco (5482TK36) - 7x4 (HW+SW)
- Asset (CI)
- –
- Aangemaakt
- 2026-06-16 08:48
- Due date
- 2026-06-22 14:48
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-16 08:49
Beschrijving
Als iemand van buiten belt, dan gebeurt er niks. Intercom gebruiker (401) staat wel geregistreerd in de IP Office.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682894,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 965,
"companyLocationID": 911,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30685722,
"contractID": 29684253,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-06-16T08:48:02.523Z",
"createdByContactID": null,
"creatorResourceID": 29682894,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Als iemand van buiten belt, dan gebeurt er niks. Intercom gebruiker (401) staat wel geregistreerd in de IP Office.",
"dueDateTime": "2026-06-22T14:48:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": null,
"firstResponseDateTime": "2026-06-16T08:49:36.113Z",
"firstResponseDueDateTime": null,
"firstResponseInitiatingResourceID": 29682894,
"hoursToBeScheduled": null,
"id": 43067,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-16T08:49:55.847Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-06-16T08:48:21.190Z",
"lastCustomerVisibleActivityDateTime": "2026-06-16T08:49:35.887Z",
"lastTrackedModificationDateTime": "2026-06-16T08:49:35.950Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 3,
"serviceLevelAgreementPausedNextEventHours": 39.974,
"serviceThermometerTemperature": null,
"source": 2,
"status": 7,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260616.0003",
"ticketType": 2,
"title": "Berco Intercom B4 werkt niet",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}