Autotask Toolkit

v 2.7.10 PROD

T20260616.0003 — Berco Intercom B4 werkt niet Waiting Customer

Status
Waiting Customer
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
Berco (5482TK36)
Contact
Niels Ceelen
Contract
Berco (5482TK36) - 7x4 (HW+SW)
Asset (CI)

Aangemaakt
2026-06-16 08:48
Due date
2026-06-22 14:48
Resolved
Completed
Laatste activiteit
2026-06-16 08:49

Beschrijving

Als iemand van buiten belt, dan gebeurt er niks. Intercom gebruiker (401) staat wel geregistreerd in de IP Office.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 965,
  "companyLocationID": 911,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685722,
  "contractID": 29684253,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-16T08:48:02.523Z",
  "createdByContactID": null,
  "creatorResourceID": 29682894,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Als iemand van buiten belt, dan gebeurt er niks. Intercom gebruiker (401) staat wel geregistreerd in de IP Office.",
  "dueDateTime": "2026-06-22T14:48:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-06-16T08:49:36.113Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 43067,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-16T08:49:55.847Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-16T08:48:21.190Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-16T08:49:35.887Z",
  "lastTrackedModificationDateTime": "2026-06-16T08:49:35.950Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": 39.974,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260616.0003",
  "ticketType": 2,
  "title": "Berco Intercom B4 werkt niet",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}