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  "description": "Goedemiddag André,\n\n\nIk weet niet of ik bij jou aan het juiste adres ben, maar ik zou graag een aantal abonnementen om willen zetten in onze Elevate omgeving.\n\nGraag van de volgende gebruikers het abonnement omzetten van essentials naar pro:\n\n- Chris de Groot - tst.413\n- Maria van der Does - tst.403\n- Mirjam Uittenbogaard - tst.476\n- Wilma van Leeuwen - tst.477\n\nEén pro licentie is volgens mij nog beschikbaar.\nIk hoor graag of ik dat bij jou kan opgeven. Als ik daarvoor bij iemand anders moet zijn, wil je dat dan aan me doorgeven?\n\n\nMet vriendelijke groet,\n\n\nCor van der Plas\n\nTechnisch Support Specialist\n\n\n\n\n\nT: +31 71 40 60 465 <tel:+31714060465>\nE: c.van.der.plas@kortho.nl <mailto:c.van.der.plas@kortho.nl>\n\nNederlands - De informatie verzonden met dit e-mail bericht en de bijlagen is uitsluitend bestemd voor de geadresseerde(n).\n\nEnglish - The information contained in this message and its attachments is intended only for the use of the addressee.\n\n© 2026 - BV Korthofah - Lageweg 39 - 2222 AG Katwijk - www.kortho.com <http://www.kortho.com/>",
  "dueDateTime": "2026-06-25T10:28:00.000Z",
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  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
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  "resolvedDueDateTime": "2026-06-25T10:28:34.263Z",
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  "source": 2,
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  "ticketNumber": "T20260611.0002",
  "ticketType": 4,
  "title": "Omzetten van abonnementen in Elevate van Essentials naar Pro",
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    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
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    },
    {
      "name": "Klant prio",
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