Autotask Toolkit

v 2.6.1 PROD

T20260609.0005 — Terugbelverzoek knop in Connecsy Notification received

Status
Notification received
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Hogeschool IPABO Amsterdam (1061AD136)
Contact
Persoon Telecom
Contract
Hogeschool IPABO Amsterdam (1061AD136) - 5x8 Comfort SLA
Asset (CI)

Aangemaakt
2026-06-09 11:02
Due date
2026-06-18 08:59
Resolved
Completed
Laatste activiteit
2026-06-12 11:54

Beschrijving

Beste collega’s De knop “terugbelverzoek” in Connecsy werkt niet meer. Zie ook foto. Normaal gesproken wordt bij het klikken op deze knop Outlook geopend. Er gebeurt nu niets Met vriendelijke groet, Edwin Rep Servicedesk ICT Facilitair T 088-9987745 <https://www.ipabo.nl/> Amsterdam: Jan Tooropstraat 136, 1061 AD Amsterdam Alkmaar: Rubenslaan 2-6, 1816 MB Alkmaar Postadres: Postbus 90506, 1006 BM Amsterdam ipabo.nl <http://www.ipabo.nl/> <https://www.instagram.com/ipabo/> <https://www.facebook.com/ipabo> <https://twitter.com/ipabo> <https://www.linkedin.com/school/hogeschool-ipabo/?originalSubdomain=nl>

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 310,
  "companyLocationID": 137,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685017,
  "contractID": 29684772,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-09T11:02:37.043Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Beste collega’s\n\n\nDe knop “terugbelverzoek” in Connecsy werkt niet meer. Zie ook foto.\n\nNormaal gesproken wordt bij het klikken op deze knop Outlook geopend. Er gebeurt nu niets\n\n\n\n\n\nMet vriendelijke groet,\n\n\nEdwin Rep\n\nServicedesk ICT Facilitair\n\nT 088-9987745\n\n\n<https://www.ipabo.nl/>\n\nAmsterdam: Jan Tooropstraat 136, 1061 AD Amsterdam\n\nAlkmaar: Rubenslaan 2-6, 1816 MB Alkmaar\nPostadres: Postbus 90506, 1006 BM Amsterdam\nipabo.nl <http://www.ipabo.nl/> \n\n<https://www.instagram.com/ipabo/>  <https://www.facebook.com/ipabo>   <https://twitter.com/ipabo>   <https://www.linkedin.com/school/hogeschool-ipabo/?originalSubdomain=nl>",
  "dueDateTime": "2026-06-18T08:59:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-06-10T08:18:00.000Z",
  "firstResponseDueDateTime": "2026-06-12T09:32:37.043Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 42995,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-12T11:54:41.143Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-10T11:27:39.223Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-12T11:54:21.273Z",
  "lastTrackedModificationDateTime": "2026-06-12T11:54:41.047Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-18T08:59:19.653Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260609.0005",
  "ticketType": 2,
  "title": "Terugbelverzoek knop in Connecsy",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}