Autotask Toolkit

v 2.6.1 PROD

T20260608.0005 — Call agent in pauze implementatie. Is scheduled

Status
Is scheduled
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Autobedrijf Hartgerink en Klomp BV (2132XT22-26)
Contact
Rene Klomp
Contract
Autobedrijf Hartgerink en Klomp BV (2132XT22-26) - 5x8 Comfort SLA
Asset (CI)

Aangemaakt
2026-06-08 13:40
Due date
2026-06-22 08:40
Resolved
Completed
Laatste activiteit
2026-06-11 13:22

Beschrijving

Klant wil graag een Call agent in pauze periode activeren. Rene heeft Bas Hoffmann van Flowix als contact 06-42655646 bas@flowixai.nl Graag met hem overleg afstemmen wat er mogelijk is.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "companyID": 200,
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  "contactID": 30682931,
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  "description": "Klant wil graag een Call agent in pauze periode activeren.\nRene heeft Bas Hoffmann van Flowix als contact\n06-42655646\nbas@flowixai.nl\nGraag met hem overleg afstemmen wat er mogelijk is.",
  "dueDateTime": "2026-06-22T08:40:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-06-11T08:45:00.000Z",
  "firstResponseDueDateTime": "2026-06-15T11:10:14.950Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42988,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-11T13:22:31.453Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": "2026-06-11T07:13:21.710Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-11T13:22:31.407Z",
  "lastTrackedModificationDateTime": "2026-06-11T08:51:44.810Z",
  "monitorID": null,
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  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-22T08:40:14.950Z",
  "rmaStatus": null,
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  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260608.0005",
  "ticketType": 4,
  "title": "Call agent in pauze implementatie.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
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    {
      "name": "Klant prio",
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    {
      "name": "Mobiel Nummer",
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    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}