Autotask Toolkit

v 2.21.0 PROD

T20250926.0003.011 — IT Werkzaamheden uitvoeren Complete

Status
Complete
Priority
L5- Change normaal
Category
ISO / HR / CRM Ticket
Type
Service Request

Queue
CRM / HR / ISO (intern)
SLA
geen
Issue type
ISO - Change
Source
Geautomatiseerd
Klant
TSV-GROEP BV (1032LB8)
Contact
David Hammel
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
David Hammel

Aangemaakt
2026-06-07 22:00
Due date
2026-08-07 13:00
Resolved
2026-08-20 13:56
Completed
2026-08-20 13:56
Laatste activiteit
2026-08-20 13:56

Beschrijving

Wekelijkse werkzaamheden uitvoeren, zie checklist. Afvinken als gereed, in de time entry noteren of er een update noodzakelijk was. Updates ook bijwerken in de IT Changelog op Teams kanaal.

Verloop

  1. 2026-08-13 13:55 Time-entries David Hammel 1.58 uur

    Door vrije dagen op vrijdag is deze wat later uitgevoerd, er waren geen updates beschikbaar voor de Omada stack, geen updates voor de Kemp en geen noodzakelijke updates voor de PA's (alleen minors zonder security fixes).

Volledige record uit Autotask
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  "dueDateTime": "2026-08-07T13:00:00.000Z",
  "estimatedHours": 2.5,
  "externalID": "",
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  "firstResponseInitiatingResourceID": 29682885,
  "hoursToBeScheduled": 0.0,
  "id": 42981,
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  "isAssignedToComanaged": false,
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  "issueType": 44,
  "lastActivityDate": "2026-08-20T13:56:56.410Z",
  "lastActivityPersonType": 1,
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  "ticketCategory": 121,
  "ticketNumber": "T20250926.0003.011",
  "ticketType": 1,
  "title": "IT Werkzaamheden uitvoeren",
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    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
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}