{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": null,
  "completedByResourceID": 29682886,
  "completedDate": "2026-06-16T14:05:03.730Z",
  "configurationItemID": null,
  "contactID": 30686172,
  "contractID": 29684885,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-06T08:07:36.473Z",
  "createdByContactID": 30686172,
  "creatorResourceID": 30686172,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Gebruikers binnen het CC willen persoonlijke contacten kunnen toevoegen die men vanuit de CC kan bellen. \r\nEr is een extern telefoonboek, maar dit is niet persoonlijk te beheren.",
  "dueDateTime": "2026-06-20T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-06-10T12:20:00.000Z",
  "firstResponseDueDateTime": "2026-06-11T13:30:00.000Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42980,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-16T14:05:25.680Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-16T14:05:23.327Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-16T14:05:03.730Z",
  "lastTrackedModificationDateTime": "2026-06-16T14:05:03.763Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-06-16T14:05:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-16T14:05:00.000Z",
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": -1,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260606.0003",
  "ticketType": 1,
  "title": "Telefoonboek binnen CC",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Persoonlijk telefoonboek is niet mogelijk binnen het contact center."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}