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  "description": "Jeroen Verhofstad heeft binnen het CC de rechten om bijvoorbeeld de skills aan te passen van de agents, als hij dit doet, dan gaat het voor die dag goed. echter de volgende dag moet hij deze skills opnieuw inrichten. \r\nWat gaat er niet goed? \r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: Low\r\n\r\nQ: Who is impacted?\r\nA: Others\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op\r\nA: no answer",
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      "name": "Downtime IN MINUTEN (indien van toepassing)",
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    },
    {
      "name": "Factuur omschrijving",
      "value": "Gebruiker heeft instructie gekregen en werkt nu nara behoren."
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      "name": "Gepland in Outlook",
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    },
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