Autotask Toolkit
v 2.13.2 PRODT20260604.0001 — Geen lijnen. Complete
- Status
- Complete
- Priority
- L1- Incident hoog
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 5x8
- Issue type
- –
- Source
- Telefoon
- Klant
- NRGD (3511GE56-57)
- Contact
- Persoon Telecom
- Contract
- NRGD (3511GE56-57) - 5x8 (HW + SW)
- Asset (CI)
- –
- Toegewezen aan
- Zain Jawad Kazem
- Aangemaakt
- 2026-06-04 07:10
- Due date
- 2026-06-11 12:38
- Resolved
- 2026-06-08 07:06
- Completed
- 2026-06-08 07:08
- Laatste activiteit
- 2026-06-08 07:08
Beschrijving
Er zijn geen inkomende en uitgaande gesprekken mogelijk. 0611754329
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
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"assignedResourceID": 29682894,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 760,
"companyLocationID": 583,
"completedByResourceID": 29682894,
"completedDate": "2026-06-08T07:08:20.697Z",
"configurationItemID": null,
"contactID": 30684866,
"contractID": 29684134,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-06-04T07:10:58.427Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Er zijn geen inkomende en uitgaande gesprekken mogelijk.\n0611754329",
"dueDateTime": "2026-06-11T12:38:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682894,
"firstResponseDateTime": "2026-06-04T08:10:33.357Z",
"firstResponseDueDateTime": "2026-06-08T14:08:46.370Z",
"firstResponseInitiatingResourceID": 29682894,
"hoursToBeScheduled": null,
"id": 42962,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-08T07:08:43.873Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-06-08T07:08:37.270Z",
"lastCustomerVisibleActivityDateTime": "2026-06-08T07:08:20.683Z",
"lastTrackedModificationDateTime": "2026-06-08T07:08:37.097Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 1,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": "2026-06-08T07:06:00.000Z",
"resolutionPlanDueDateTime": null,
"resolvedDateTime": "2026-06-08T07:06:00.000Z",
"resolvedDueDateTime": "2026-06-11T12:38:46.370Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 2,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 5,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260604.0001",
"ticketType": 2,
"title": "Geen lijnen.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Er was verkeerd begrepen en de netlijnen router was weggehaald. Dit is teruggeplaatst. "
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}