Autotask Toolkit

v 2.13.2 PROD

T20260604.0001 — Geen lijnen. Complete

Status
Complete
Priority
L1- Incident hoog
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
5x8
Issue type
Source
Telefoon
Klant
NRGD (3511GE56-57)
Contact
Persoon Telecom
Contract
NRGD (3511GE56-57) - 5x8 (HW + SW)
Asset (CI)
Toegewezen aan
Zain Jawad Kazem

Aangemaakt
2026-06-04 07:10
Due date
2026-06-11 12:38
Resolved
2026-06-08 07:06
Completed
2026-06-08 07:08
Laatste activiteit
2026-06-08 07:08

Beschrijving

Er zijn geen inkomende en uitgaande gesprekken mogelijk. 0611754329

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 760,
  "companyLocationID": 583,
  "completedByResourceID": 29682894,
  "completedDate": "2026-06-08T07:08:20.697Z",
  "configurationItemID": null,
  "contactID": 30684866,
  "contractID": 29684134,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-04T07:10:58.427Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Er zijn geen inkomende en uitgaande gesprekken mogelijk.\n0611754329",
  "dueDateTime": "2026-06-11T12:38:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-06-04T08:10:33.357Z",
  "firstResponseDueDateTime": "2026-06-08T14:08:46.370Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 42962,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-08T07:08:43.873Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-08T07:08:37.270Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-08T07:08:20.683Z",
  "lastTrackedModificationDateTime": "2026-06-08T07:08:37.097Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 1,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-08T07:06:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-08T07:06:00.000Z",
  "resolvedDueDateTime": "2026-06-11T12:38:46.370Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260604.0001",
  "ticketType": 2,
  "title": "Geen lijnen.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Er was verkeerd begrepen en de netlijnen router was weggehaald. Dit is teruggeplaatst. "
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}