{
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  "description": "Goedemiddag,\n\n\nDe intercoms op Berco 2, 3, 4 & 5 werken weer niet.\n\nBij Berco 2 & 3 geeft hij aan meteen in gesprek te zijn (een piep)\n\nBij Berco 4 & 5 blijft hij alleen kraken.\n\n\nDit is nu al de zoveelste keer dat we met de intercoms problemen hebben.\n\n\nKunnen jullie de grondoorzaak zoeken en dit voor altijd oplossen.\n\n\nAlvast bedankt voor de hulp en terugkoppeling.\n\n\nMet vriendelijke groet, with kind regards,\n\n\nNiels Ceelen, Commodity Purchaser\n\n\nBerco Truck Components bv\n\n\n\n\n\n+31 (0) 73 345 0322\n\nwww.berco.nl <http://www.berco.nl/>\n\n<https://www.linkedin.com/company/berco-bv?trk=company_logo>    Be green & keep it on the screen\n\nDISCLAIMER The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. BERCO B.V. is neither liable for the proper nor the complete transmission of the information contained in this communication nor for any delay in its receipt.",
  "dueDateTime": "2026-06-10T12:10:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-06-04T08:28:22.820Z",
  "firstResponseDueDateTime": "2026-06-08T13:10:09.000Z",
  "firstResponseInitiatingResourceID": 29682894,
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  "isVisibleToComanaged": false,
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  "lastActivityDate": "2026-06-05T07:33:54.337Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682894,
  "lastCustomerNotificationDateTime": "2026-06-04T09:01:35.443Z",
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  "lastTrackedModificationDateTime": "2026-06-04T09:01:35.117Z",
  "monitorID": null,
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  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
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  "rmaStatus": null,
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  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": 37.1427,
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  "source": 2,
  "status": 7,
  "subIssueType": null,
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  "ticketNumber": "T20260603.0018",
  "ticketType": 2,
  "title": "Intercoms",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}