Autotask Toolkit

v 2.6.1 PROD

T20260602.0006 — Enkelzijdige spraak. Waiting Customer

Status
Waiting Customer
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
CG Drives & Automation Netherlands B.V. (5541SK15)
Contact
Joost Claassens
Contract
CG Drives & Automation Netherlands B.V. (5541SK15) - 7x4 (TSVC)
Asset (CI)

Aangemaakt
2026-06-02 09:49
Due date
2026-06-11 14:34
Resolved
Completed
Laatste activiteit
2026-06-05 10:19

Beschrijving

Enkelzijdige spraak. 1 op de 4 gesprekken geven enkelzijdige spraak. Gebruiker met nummer 049-7389279 bart, ook Chris en Rene hebben problemen

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 937,
  "companyLocationID": 873,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686033,
  "contractID": 29684207,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-06-02T09:49:33.530Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Enkelzijdige spraak.\n1 op de 4 gesprekken geven enkelzijdige spraak.\nGebruiker met nummer 049-7389279 bart, ook Chris en Rene hebben problemen",
  "dueDateTime": "2026-06-11T14:34:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-06-02T10:32:06.900Z",
  "firstResponseDueDateTime": "2026-06-09T10:01:13.483Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42934,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-05T10:19:12.327Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-05T10:18:55.723Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-05T10:18:55.313Z",
  "lastTrackedModificationDateTime": "2026-06-05T10:18:55.360Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": 38.2634,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260602.0006",
  "ticketType": 2,
  "title": "Enkelzijdige spraak.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}