Autotask Toolkit
v 2.6.1 PRODT20260602.0006 — Enkelzijdige spraak. Waiting Customer
- Status
- Waiting Customer
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4
- Issue type
- –
- Source
- Telefoon
- Klant
- CG Drives & Automation Netherlands B.V. (5541SK15)
- Contact
- Joost Claassens
- Contract
- CG Drives & Automation Netherlands B.V. (5541SK15) - 7x4 (TSVC)
- Asset (CI)
- –
- Aangemaakt
- 2026-06-02 09:49
- Due date
- 2026-06-11 14:34
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-05 10:19
Beschrijving
Enkelzijdige spraak. 1 op de 4 gesprekken geven enkelzijdige spraak. Gebruiker met nummer 049-7389279 bart, ook Chris en Rene hebben problemen
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
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"assignedResourceID": 29682890,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 937,
"companyLocationID": 873,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686033,
"contractID": 29684207,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-06-02T09:49:33.530Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Enkelzijdige spraak.\n1 op de 4 gesprekken geven enkelzijdige spraak.\nGebruiker met nummer 049-7389279 bart, ook Chris en Rene hebben problemen",
"dueDateTime": "2026-06-11T14:34:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682890,
"firstResponseDateTime": "2026-06-02T10:32:06.900Z",
"firstResponseDueDateTime": "2026-06-09T10:01:13.483Z",
"firstResponseInitiatingResourceID": 29682890,
"hoursToBeScheduled": null,
"id": 42934,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-05T10:19:12.327Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-06-05T10:18:55.723Z",
"lastCustomerVisibleActivityDateTime": "2026-06-05T10:18:55.313Z",
"lastTrackedModificationDateTime": "2026-06-05T10:18:55.360Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 3,
"serviceLevelAgreementPausedNextEventHours": 38.2634,
"serviceThermometerTemperature": null,
"source": 2,
"status": 7,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260602.0006",
"ticketType": 2,
"title": "Enkelzijdige spraak.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}