Autotask Toolkit
v 2.6.1 PRODT20260601.0004 — Bellen naar Bosnië en Herzegovina Escalated
- Status
- Escalated
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4 - BAS Group
- Issue type
- –
- Source
- Telefoon
- Klant
- Bas Group B.V. (5466AP2)
- Contact
- Henk van Rijswijk
- Contract
- Bas Group B.V. (5466AP2)- 7x4 (Univerge Blue NEC)
- Asset (CI)
- –
- Aangemaakt
- 2026-06-01 09:47
- Due date
- 2026-06-11 10:39
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-09 09:00
Beschrijving
Bellen naar Bosnië en Herzegovina werkt niet. Nummer +3876151333 geeft melding call no possible Vanuit uc en kcc Mobiel werkt het nummer wel Graag ook een overzicht van de landen die wel gebeld mogen worden.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
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"assignedResourceID": 29682890,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1230,
"companyLocationID": 1310,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686172,
"contractID": 29684885,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-06-01T09:47:00.830Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Bellen naar Bosnië en Herzegovina werkt niet.\nNummer +3876151333 geeft melding call no possible\nVanuit uc en kcc\nMobiel werkt het nummer wel\n\nGraag ook een overzicht van de landen die wel gebeld mogen worden.",
"dueDateTime": "2026-06-11T10:39:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682890,
"firstResponseDateTime": "2026-06-01T10:40:00.000Z",
"firstResponseDueDateTime": "2026-06-04T08:17:00.830Z",
"firstResponseInitiatingResourceID": 29682890,
"hoursToBeScheduled": null,
"id": 42914,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-09T09:00:23.527Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 29682890,
"lastCustomerNotificationDateTime": "2026-06-02T14:07:07.597Z",
"lastCustomerVisibleActivityDateTime": "2026-06-09T09:00:23.463Z",
"lastTrackedModificationDateTime": "2026-06-09T09:00:23.527Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-06-11T10:39:53.580Z",
"rmaStatus": null,
"rmaType": null,
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"serviceLevelAgreementID": 20,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 22,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260601.0004",
"ticketType": 2,
"title": "Bellen naar Bosnië en Herzegovina",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": "7890717"
}
]
}