Autotask Toolkit

v 2.21.0 PROD

T20260216.0004.024 — TSV Intune nalopen Complete

Status
Complete
Priority
L6- Request
Category
ISO / HR / CRM Ticket
Type
Service Request

Queue
TSV - Recuring Tickets
SLA
geen
Issue type
ISO - Request
Source
Geautomatiseerd
Klant
TSV-GROEP BV (1032LB8)
Contact
–
Contract
TSV-GROEP BV (1032LB8) - 7x8 (HW + SW + MUT)
Asset (CI)
–
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-05-31 22:00
Due date
2026-07-31 13:00
Resolved
2026-07-31 15:10
Completed
2026-07-31 14:48
Laatste activiteit
2026-07-31 14:48

Beschrijving

Wekelijkse controle van Intune, zie checklist

Verloop

  1. 2026-07-31 14:35 Time-entries Marc Blankestijn 0.58 uur

    Device Compliance: 24 compliant 2 non-compliant - Mobiel Gerko (op vakantie) en laptop van Frank. Deze heeft nog niet de juiste bitlocker status gerapporteerd. Deze is wel gencrypt. Laptop van Frank is recentlijk opnieuw geinstalleerd. Mobiel van Richard is ingeschreven evenals die van Zain. Device Configuration Check. - configurations zijn goed toegepast en bevatten geen fouten. - 26 devices met succesvolle toegepaste configuraties. Windows updates. - Windows Autopatch/ Feature update - Volledig succesvol - Windows 11 25H2 - 15 devices Succesvol, geen errors. ER is een OutOfBand fix 2026-07 OOB 2026-07 B is nog op 1 laptop aanwezig 2026-07 OOB is op 13 devices aanwezig. Windows Defender Antivirus - Alle apparaten zijn clean. Geen rapporten.

Volledige record uit Autotask
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  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
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  "changeInfoField1": "",
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  "companyID": 436,
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  "completedByResourceID": 29682886,
  "completedDate": "2026-07-31T14:48:00.410Z",
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  "createDate": "2026-05-31T22:00:21.673Z",
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  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Wekelijkse controle van Intune, zie checklist",
  "dueDateTime": "2026-07-31T13:00:00.000Z",
  "estimatedHours": 2.0,
  "externalID": "",
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  "firstResponseDateTime": "2026-05-31T22:00:21.673Z",
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  "hoursToBeScheduled": 0.0,
  "id": 42909,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 45,
  "lastActivityDate": "2026-07-31T14:48:00.473Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682886,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-07-31T14:48:00.410Z",
  "lastTrackedModificationDateTime": "2026-07-31T14:48:00.473Z",
  "monitorID": null,
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  "purchaseOrderNumber": "",
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  "resolution": "",
  "resolutionPlanDateTime": "2026-07-31T15:10:00.000Z",
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  "resolvedDateTime": "2026-07-31T15:10:00.000Z",
  "resolvedDueDateTime": null,
  "rmaStatus": null,
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  "source": 14,
  "status": 5,
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  "ticketCategory": 121,
  "ticketNumber": "T20260216.0004.024",
  "ticketType": 1,
  "title": "TSV Intune nalopen",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Geen te factureren uren"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}