Autotask Toolkit

v 2.6.1 PROD

T20260530.0005 — Doorverbinden naar agent met specifieke skill Notification received

Status
Notification received
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
Source
Telefoon
Klant
Bas Group B.V. (5466AP2)
Contact
Henk van Rijswijk
Contract
Bas Group B.V. (5466AP2)- 7x4 (Univerge Blue NEC)
Asset (CI)

Aangemaakt
2026-05-30 18:25
Due date
2026-06-05 15:00
Resolved
Completed
Laatste activiteit
2026-06-10 14:37

Beschrijving

Voorbeeld, een duitsprekende klant belt binnen en deze wordt aangenomen door een gebruiker die minder goed of geen Duits spreekt, als men dit gesprek wil doorverbinden dan wil men direct kunnen zien welke gebruiker met de Duitse skills beschikbaar is. Combineren met Rapportage

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686172,
  "contractID": 29684885,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-30T18:25:36.000Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Voorbeeld, een duitsprekende klant belt binnen en deze wordt aangenomen door een gebruiker die minder goed of geen Duits spreekt, als men dit gesprek wil doorverbinden dan wil men direct kunnen zien welke gebruiker met de Duitse skills beschikbaar is. Combineren met Rapportage",
  "dueDateTime": "2026-06-05T15:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-30T18:28:37.680Z",
  "firstResponseDueDateTime": "2026-06-03T14:00:00.000Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 42905,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-10T14:37:38.277Z",
  "lastActivityPersonType": 2,
  "lastActivityResourceID": 30686172,
  "lastCustomerNotificationDateTime": "2026-05-30T18:25:52.847Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-10T14:37:38.180Z",
  "lastTrackedModificationDateTime": "2026-06-10T14:37:38.277Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-05T15:00:00.000Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260530.0005",
  "ticketType": 2,
  "title": "Doorverbinden naar agent met specifieke skill",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}