Autotask Toolkit

v 2.6.1 PROD

T20260530.0004 — Geen gesprek mogelijk met MIC omhoog. Is scheduled

Status
Is scheduled
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
Source
Telefoon
Klant
Bas Group B.V. (5466AP2)
Contact
Henk van Rijswijk
Contract
Bas Group B.V. (5466AP2)- 7x4 (Univerge Blue NEC)
Asset (CI)

Aangemaakt
2026-05-30 18:19
Due date
2026-06-05 15:00
Resolved
Completed
Laatste activiteit
2026-05-30 18:23

Beschrijving

Als de mic boom omhoog staatn kun je geen uitgaand gesprek voeren. De mic Boom moet naar beneden staan

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "changeInfoField1": "",
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  "companyID": 1230,
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  "description": "Als de mic boom omhoog staatn kun je geen uitgaand gesprek voeren. De mic Boom moet naar beneden staan",
  "dueDateTime": "2026-06-05T15:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-30T18:23:54.580Z",
  "firstResponseDueDateTime": "2026-06-03T14:00:00.000Z",
  "firstResponseInitiatingResourceID": 4,
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  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-30T18:23:54.560Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-30T18:19:52.773Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-30T18:22:47.060Z",
  "lastTrackedModificationDateTime": "2026-05-30T18:23:54.560Z",
  "monitorID": null,
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  "purchaseOrderNumber": "",
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  "resolution": "Geen specifieke oplossing, zie ticket acties.",
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  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260530.0004",
  "ticketType": 2,
  "title": "Geen gesprek mogelijk met MIC omhoog.",
  "userDefinedFields": [
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      "name": "Customer notified",
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    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
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    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": "#7921067"
    }
  ]
}