Autotask Toolkit
v 2.6.1 PRODT20260530.0004 — Geen gesprek mogelijk met MIC omhoog. Is scheduled
- Status
- Is scheduled
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4 - BAS Group
- Issue type
- –
- Source
- Telefoon
- Klant
- Bas Group B.V. (5466AP2)
- Contact
- Henk van Rijswijk
- Contract
- Bas Group B.V. (5466AP2)- 7x4 (Univerge Blue NEC)
- Asset (CI)
- –
- Aangemaakt
- 2026-05-30 18:19
- Due date
- 2026-06-05 15:00
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-05-30 18:23
Beschrijving
Als de mic boom omhoog staatn kun je geen uitgaand gesprek voeren. De mic Boom moet naar beneden staan
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682886,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1230,
"companyLocationID": 1310,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686172,
"contractID": 29684885,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-05-30T18:19:34.357Z",
"createdByContactID": null,
"creatorResourceID": 29682886,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Als de mic boom omhoog staatn kun je geen uitgaand gesprek voeren. De mic Boom moet naar beneden staan",
"dueDateTime": "2026-06-05T15:00:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682886,
"firstResponseDateTime": "2026-05-30T18:23:54.580Z",
"firstResponseDueDateTime": "2026-06-03T14:00:00.000Z",
"firstResponseInitiatingResourceID": 4,
"hoursToBeScheduled": null,
"id": 42904,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-05-30T18:23:54.560Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-05-30T18:19:52.773Z",
"lastCustomerVisibleActivityDateTime": "2026-05-30T18:22:47.060Z",
"lastTrackedModificationDateTime": "2026-05-30T18:23:54.560Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-06-05T15:00:00.000Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 20,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 20,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260530.0004",
"ticketType": 2,
"title": "Geen gesprek mogelijk met MIC omhoog.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": "#7921067"
}
]
}