Autotask Toolkit
v 2.6.1 PRODT20260530.0003 — Kraak headset Notification received
- Status
- Notification received
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4 - BAS Group
- Issue type
- –
- Source
- Telefoon
- Klant
- Bas Group B.V. (5466AP2)
- Contact
- Henk van Rijswijk
- Contract
- Bas Group B.V. (5466AP2)- 7x4 (Univerge Blue NEC)
- Asset (CI)
- –
- Aangemaakt
- 2026-05-30 18:15
- Due date
- 2026-06-05 15:00
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-10 14:31
Beschrijving
Sommige gebruikers ervaren een kraak op de headset, na het in en uit halen van de USB is het (tijdelijk) niet meer
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682890,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1230,
"companyLocationID": 1310,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686172,
"contractID": 29684885,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-05-30T18:15:45.870Z",
"createdByContactID": null,
"creatorResourceID": 29682886,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Sommige gebruikers ervaren een kraak op de headset, na het in en uit halen van de USB is het (tijdelijk) niet meer",
"dueDateTime": "2026-06-05T15:00:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682890,
"firstResponseDateTime": "2026-05-30T18:18:45.800Z",
"firstResponseDueDateTime": "2026-06-03T14:00:00.000Z",
"firstResponseInitiatingResourceID": 4,
"hoursToBeScheduled": null,
"id": 42903,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-10T14:31:15.773Z",
"lastActivityPersonType": 2,
"lastActivityResourceID": 30686172,
"lastCustomerNotificationDateTime": "2026-05-30T18:16:06.433Z",
"lastCustomerVisibleActivityDateTime": "2026-06-10T14:31:15.663Z",
"lastTrackedModificationDateTime": "2026-06-10T14:31:15.773Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": "2026-06-05T15:00:00.000Z",
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 20,
"serviceLevelAgreementPausedNextEventHours": null,
"serviceThermometerTemperature": null,
"source": 2,
"status": 19,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260530.0003",
"ticketType": 2,
"title": "Kraak headset",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}