Autotask Toolkit
v 2.6.1 PRODT20260529.0009 — Integratie Outsmart werkt nog niet. Waiting Customer
- Status
- Waiting Customer
- Priority
- L5- Change normaal
- Category
- TSV Changes
- Type
- Change Request
- Queue
- TPS - Tickets
- SLA
- 7x4
- Issue type
- –
- Source
- Telefoon
- Klant
- CG Drives & Automation Netherlands B.V. (5541SK15)
- Contact
- Joost Claassens
- Contract
- CG Drives & Automation Netherlands B.V. (5541SK15) - 7x4 (TSVC)
- Asset (CI)
- –
- Aangemaakt
- 2026-05-29 14:52
- Due date
- 2026-06-05 12:22
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-05-29 14:52
Beschrijving
Integratie Outsmart werkt nog niet. Dit komt door beveiliging op pc's. Klant gaat dit aanpassen en laat ons weten wanneer Red Cactus kan worden geïnstalleerd.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682888,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": 1,
"changeApprovalType": 1,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 937,
"companyLocationID": 873,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686033,
"contractID": 29684207,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-05-29T14:52:00.873Z",
"createdByContactID": null,
"creatorResourceID": 29682888,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Integratie Outsmart werkt nog niet.\nDit komt door beveiliging op pc's.\nKlant gaat dit aanpassen en laat ons weten wanneer Red Cactus kan worden geïnstalleerd.",
"dueDateTime": "2026-06-05T12:22:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": null,
"firstResponseDateTime": "2026-05-29T14:52:33.040Z",
"firstResponseDueDateTime": null,
"firstResponseInitiatingResourceID": 29682888,
"hoursToBeScheduled": null,
"id": 42900,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-05-29T14:52:53.077Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-05-29T14:52:16.493Z",
"lastCustomerVisibleActivityDateTime": null,
"lastTrackedModificationDateTime": "2026-05-29T14:52:32.953Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 6,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 3,
"serviceLevelAgreementPausedNextEventHours": 79.9911,
"serviceThermometerTemperature": null,
"source": 2,
"status": 7,
"subIssueType": null,
"ticketCategory": 104,
"ticketNumber": "T20260529.0009",
"ticketType": 4,
"title": "Integratie Outsmart werkt nog niet.",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}