Autotask Toolkit

v 2.6.1 PROD

T20260529.0009 — Integratie Outsmart werkt nog niet. Waiting Customer

Status
Waiting Customer
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x4
Issue type
Source
Telefoon
Klant
CG Drives & Automation Netherlands B.V. (5541SK15)
Contact
Joost Claassens
Contract
CG Drives & Automation Netherlands B.V. (5541SK15) - 7x4 (TSVC)
Asset (CI)

Aangemaakt
2026-05-29 14:52
Due date
2026-06-05 12:22
Resolved
Completed
Laatste activiteit
2026-05-29 14:52

Beschrijving

Integratie Outsmart werkt nog niet. Dit komt door beveiliging op pc's. Klant gaat dit aanpassen en laat ons weten wanneer Red Cactus kan worden geïnstalleerd.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 937,
  "companyLocationID": 873,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686033,
  "contractID": 29684207,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-29T14:52:00.873Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Integratie Outsmart werkt nog niet.\nDit komt door beveiliging op pc's.\nKlant gaat dit aanpassen en laat ons weten wanneer Red Cactus kan worden geïnstalleerd.",
  "dueDateTime": "2026-06-05T12:22:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-05-29T14:52:33.040Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 42900,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-29T14:52:53.077Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-29T14:52:16.493Z",
  "lastCustomerVisibleActivityDateTime": null,
  "lastTrackedModificationDateTime": "2026-05-29T14:52:32.953Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": 79.9911,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260529.0009",
  "ticketType": 4,
  "title": "Integratie Outsmart werkt nog niet.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}