{
  "apiVendorID": null,
  "assignedResourceID": 29682891,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 299,
  "companyLocationID": 126,
  "completedByResourceID": 29682891,
  "completedDate": "2026-06-05T13:01:43.667Z",
  "configurationItemID": null,
  "contactID": 30686077,
  "contractID": 29684779,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-29T14:50:01.693Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Servicedesk ICT  \nBeste TSV-groep,\n\nEr is een update in melding: GVB-M260501 038\n \nUpdate:\nHi TSV,\n\nKPN heeft contact met ons opgenomen in verband met de NCV (noodcommunicatievoorziening) netwerk aansluiting van GVB, omdat er nog 2 analoge toestellen in gebruik zouden zijn op de Arlandaweg die vervangen moeten worden door IP-telefonie toestellen. Zou gaan om de telefoonnummers 29480 en 29484. Zijn jullie bekend met deze toestellen / aansluitingen? \nWil je reageren op deze melding via de mail, beantwoord dan deze mail met het meldingsnummer in het onderwerp. Als je telefonisch wilt reageren op deze melding zijn wij bereikbaar op: 088-65 000 15\n\n\nVriendelijke groet,\nNathan Timmerman\nServicedesk ICT\n\nservicedeskict.gvb.nl <https://servicedeskict.gvb.nl/tas/public/ssp/>",
  "dueDateTime": "2026-06-19T07:21:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682891,
  "firstResponseDateTime": "2026-05-29T15:32:54.197Z",
  "firstResponseDueDateTime": "2026-06-12T09:51:45.377Z",
  "firstResponseInitiatingResourceID": 29682891,
  "hoursToBeScheduled": null,
  "id": 42899,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-05T13:02:08.190Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-05T13:02:02.860Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-05T13:01:43.653Z",
  "lastTrackedModificationDateTime": "2026-06-05T13:02:02.653Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "PO:",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-05T13:10:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-05T13:10:00.000Z",
  "resolvedDueDateTime": "2026-06-19T07:21:45.377Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260529.0008",
  "ticketType": 4,
  "title": "Update: Infra - Migratie analoog naar IP telefonie NCV-platform - GVB-M260501 038  -  [CS0039807] NCVM1850",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nummers zijn niet bekend op de Avaya. Geen verdere vragen ontvangen."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}