{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686342,
  "contractID": 29684885,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-29T08:55:52.150Z",
  "createdByContactID": 30686342,
  "creatorResourceID": 30686342,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Wanneer een Yealink headset gekoppeld is aan je laptop/PC krijg je met geen mogelijkheid de ringtone over de laptop/PC heen. Hij blijft alleen zacht overgaan op de laptop zelf. Wanneer wij een Jabra headset koppelen werkt dit wel en krijg je het geluid zoals het hoort over de speakers van je laptop/PC.\r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: Medium\r\n\r\nQ: Who is impacted?\r\nA: My Entire Organization\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-06-05T08:31:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-05-29T12:46:19.393Z",
  "firstResponseDueDateTime": "2026-05-29T12:55:52.150Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 42894,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-02T12:47:37.817Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-05-29T12:59:10.030Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-02T12:47:28.020Z",
  "lastTrackedModificationDateTime": "2026-06-02T12:47:37.817Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-05T08:31:10.413Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 22,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260529.0003",
  "ticketType": 2,
  "title": "Ringtone icm Yealink headset kan je niet over laten gaan",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}