Autotask Toolkit

v 2.6.1 PROD

T20260528.0006 — FD Media - Aanvraag 86 inch V7 Maxhub-OS met trolley Escalated

Status
Escalated
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
geen
Issue type
Source
Telefoon
Klant
FD Mediagroep (1097BL173)
Contact
Mehmet Torun
Contract
FD Mediagroep (1097BL173) - Geen Dekking
Asset (CI)

Aangemaakt
2026-05-28 10:14
Due date
2026-06-04 11:00
Resolved
2026-06-10 13:57
Completed
Laatste activiteit
2026-06-10 14:50

Beschrijving

Levering en installatie 86 inch V7 Maxhub-OS met trolley Vandaag wordt waarschijnlijk het scherm bij FD Media afgeleverd. Er is iets mis gegaan met de track and trace code.(werkt niet) Na levering moet er even een afspraak worden ingepland. support@tsv-groep.nl 020-4303260

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 265,
  "companyLocationID": 92,
  "completedByResourceID": null,
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  "contactID": 30686281,
  "contractID": 29684362,
  "contractServiceBundleID": null,
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  "createDate": "2026-05-28T10:14:05.237Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
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  "description": "Levering en installatie 86 inch V7 Maxhub-OS met trolley\n\nVandaag wordt waarschijnlijk het scherm bij FD Media afgeleverd.\nEr is iets mis gegaan met de track and trace code.(werkt niet)\n\nNa levering moet er even een afspraak worden ingepland.\nsupport@tsv-groep.nl\n020-4303260",
  "dueDateTime": "2026-06-04T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-05-28T10:14:19.057Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 42886,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-10T14:50:34.280Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-06-10T14:50:21.877Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-10T14:50:21.470Z",
  "lastTrackedModificationDateTime": "2026-06-10T14:50:34.280Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "KP 00002348",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-10T13:57:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-10T13:57:00.000Z",
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 22,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260528.0006",
  "ticketType": 4,
  "title": "FD Media - Aanvraag 86 inch V7 Maxhub-OS met trolley",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Maxhub scherm geleverd en geïnstalleerd."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
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    {
      "name": "Mobiel Nummer",
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    },
    {
      "name": "OB-Status",
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    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
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}