Autotask Toolkit

v 2.6.1 PROD

T20260528.0003 — Strippenkaart tegoed. Is scheduled

Status
Is scheduled
Priority
L6- Request
Category
TSV Requests
Type
Service Request

Queue
TPS - Tickets
SLA
geen
Issue type
Source
Telefoon
Klant
Logicx Mobiliteit BV (7324AE7B)
Contact
Willem Jan Reinders
Contract
Logicx Mobiliteit BV (7324AE7B) - Geen Dekking
Asset (CI)

Aangemaakt
2026-05-28 09:17
Due date
2026-06-04 11:00
Resolved
Completed
Laatste activiteit
2026-05-28 09:20

Beschrijving

Strippenkaart tegoed. Strippenkaart 80 uur KP 00002129 - Migratie ondersteuning T20260505.0007 - Opdracht anoniem bellen. 6 uur 20 min T20250513.0027 - Migratie ondersteuning 20 uur 40 min Huidige tegoed 53 uur.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683535,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 349,
  "companyLocationID": 176,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683582,
  "contractID": 29684393,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-28T09:17:23.227Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Strippenkaart tegoed.\n\nStrippenkaart 80 uur KP 00002129 - Migratie ondersteuning\n\nT20260505.0007 - Opdracht anoniem bellen.\n6 uur 20 min\nT20250513.0027 - Migratie ondersteuning\n20 uur 40 min\n\nHuidige tegoed 53 uur.",
  "dueDateTime": "2026-06-04T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-05-28T09:17:37.507Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682888,
  "hoursToBeScheduled": null,
  "id": 42883,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-28T09:20:38.993Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-05-28T09:17:42.193Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-28T09:18:33.290Z",
  "lastTrackedModificationDateTime": "2026-05-28T09:20:38.993Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260528.0003",
  "ticketType": 1,
  "title": "Strippenkaart tegoed.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}