Autotask Toolkit

v 2.13.2 PROD

T20260527.0013 — Toestel 836 reageert niet op de hoorn. Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Autobedrijf Hartgerink en Klomp BV (2132XT22-26)
Contact
Rene Klomp
Contract
Autobedrijf Hartgerink en Klomp BV (2132XT22-26) - 5x8 Comfort SLA
Asset (CI)
Toegewezen aan
Ralf Luhrmann

Aangemaakt
2026-05-27 11:38
Due date
2026-06-12 12:56
Resolved
2026-06-10 08:26
Completed
2026-06-10 08:25
Laatste activiteit
2026-06-10 08:26

Beschrijving

Toestel 836 reageert niet op de hoorn. Je moet het gesprek opnemen met de knop op het toestel en ook weer verbreken met knop op het toestel De headset knop staat uit.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 200,
  "companyLocationID": 27,
  "completedByResourceID": 29682890,
  "completedDate": "2026-06-10T08:25:48.650Z",
  "configurationItemID": null,
  "contactID": 30682931,
  "contractID": 29684658,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-27T11:38:16.120Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Toestel 836 reageert niet op de hoorn.\nJe moet het gesprek opnemen met de knop op het toestel en ook weer verbreken met knop op het toestel\nDe headset knop staat uit.",
  "dueDateTime": "2026-06-12T12:56:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-05-29T13:06:13.667Z",
  "firstResponseDueDateTime": "2026-06-10T13:56:33.890Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42877,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-10T08:26:09.137Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-06-10T08:26:06.237Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-10T08:25:48.633Z",
  "lastTrackedModificationDateTime": "2026-06-10T08:25:48.680Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-10T08:26:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-10T08:26:00.000Z",
  "resolvedDueDateTime": "2026-06-12T12:56:33.890Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260527.0013",
  "ticketType": 2,
  "title": "Toestel 836 reageert niet op de hoorn.",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "na toestel herstart werkt het weer"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}