Autotask Toolkit

v 2.6.1 PROD

T20260522.0002 — Bellen met App op thuiswerkplek probleem Waiting Customer

Status
Waiting Customer
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
Cloud Comfort (5x8x14)
Issue type
Source
Telefoon
Klant
Brummer Makelaars o.g. (1054GM95)
Contact
Ella Brouwer
Contract
Brummer Makelaars o.g. (1054GM95) - 5x8 Comfort SLA
Asset (CI)

Aangemaakt
2026-05-22 08:42
Due date
2026-05-29 14:42
Resolved
Completed
Laatste activiteit
2026-05-22 13:11

Beschrijving

Ella, 020-6161688, of 06-30318092 Heeft bij het werken thuis de situatie dat inkomende nummers voor het hoofdnummer vaak doorlopen naar collegas en de oproep als gemiste oproep in het logboek komt te staan. Ella werkt op dit moment van huis.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 220,
  "companyLocationID": 47,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686124,
  "contractID": 29684795,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-22T08:42:53.523Z",
  "createdByContactID": null,
  "creatorResourceID": 29682890,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Ella, 020-6161688, of 06-30318092\n\nHeeft bij het werken thuis de situatie dat inkomende nummers voor het hoofdnummer vaak doorlopen naar collegas en de oproep als gemiste oproep in het logboek komt te staan.\n\nElla werkt op dit moment van huis.",
  "dueDateTime": "2026-05-29T14:42:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-05-22T08:42:53.523Z",
  "firstResponseDueDateTime": "2026-05-28T07:12:53.523Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42847,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-22T13:11:53.523Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-22T08:43:11.553Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-22T13:11:34.600Z",
  "lastTrackedModificationDateTime": "2026-05-22T13:11:34.663Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": 35.5219,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260522.0002",
  "ticketType": 2,
  "title": "Bellen met App op thuiswerkplek probleem",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}