Autotask Toolkit
v 2.6.1 PRODT20260522.0002 — Bellen met App op thuiswerkplek probleem Waiting Customer
- Status
- Waiting Customer
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- Cloud Comfort (5x8x14)
- Issue type
- –
- Source
- Telefoon
- Klant
- Brummer Makelaars o.g. (1054GM95)
- Contact
- Ella Brouwer
- Contract
- Brummer Makelaars o.g. (1054GM95) - 5x8 Comfort SLA
- Asset (CI)
- –
- Aangemaakt
- 2026-05-22 08:42
- Due date
- 2026-05-29 14:42
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-05-22 13:11
Beschrijving
Ella, 020-6161688, of 06-30318092 Heeft bij het werken thuis de situatie dat inkomende nummers voor het hoofdnummer vaak doorlopen naar collegas en de oproep als gemiste oproep in het logboek komt te staan. Ella werkt op dit moment van huis.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
{
"apiVendorID": null,
"assignedResourceID": 29682890,
"assignedResourceRoleID": 29683475,
"billingCodeID": 29683508,
"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 220,
"companyLocationID": 47,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
"contactID": 30686124,
"contractID": 29684795,
"contractServiceBundleID": null,
"contractServiceID": null,
"createDate": "2026-05-22T08:42:53.523Z",
"createdByContactID": null,
"creatorResourceID": 29682890,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Ella, 020-6161688, of 06-30318092\n\nHeeft bij het werken thuis de situatie dat inkomende nummers voor het hoofdnummer vaak doorlopen naar collegas en de oproep als gemiste oproep in het logboek komt te staan.\n\nElla werkt op dit moment van huis.",
"dueDateTime": "2026-05-29T14:42:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682890,
"firstResponseDateTime": "2026-05-22T08:42:53.523Z",
"firstResponseDueDateTime": "2026-05-28T07:12:53.523Z",
"firstResponseInitiatingResourceID": 29682890,
"hoursToBeScheduled": null,
"id": 42847,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-05-22T13:11:53.523Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 4,
"lastCustomerNotificationDateTime": "2026-05-22T08:43:11.553Z",
"lastCustomerVisibleActivityDateTime": "2026-05-22T13:11:34.600Z",
"lastTrackedModificationDateTime": "2026-05-22T13:11:34.663Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
"organizationalLevelAssociationID": null,
"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": null,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
"resolutionPlanDueDateTime": null,
"resolvedDateTime": null,
"resolvedDueDateTime": null,
"rmaStatus": null,
"rmaType": null,
"rmmAlertID": null,
"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 17,
"serviceLevelAgreementPausedNextEventHours": 35.5219,
"serviceThermometerTemperature": null,
"source": 2,
"status": 7,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260522.0002",
"ticketType": 2,
"title": "Bellen met App op thuiswerkplek probleem",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}