T20260521.0009 — Onderhoud bij GSV Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x1 - Gemeente Stichtse Vecht (3601GR1)
Issue type: –
Source: Telefoon

Klant: Gemeente Stichtse Vecht (3601GR1)
Contact: Daan de Nooijer
Contract: Gemeente Stichtse Vecht (3601GR1) - 7x4 (STRIP)
Asset (CI): –
Toegewezen aan: Zain Jawad Kazem

Aangemaakt: 2026-05-21 14:17
Due date: 2026-06-05 14:17
Resolved: 2026-07-02 09:29
Completed: 2026-07-02 09:29
Laatste activiteit: 2026-07-06 08:16

Beschrijving

Hi, Van GSV (Daan de Nooijer) kreeg ik onderstaande mails doorgestuurd. Ik weet niet wat eventuele impact kan zijn bij ons maar zo is het in ieder geval bekend. Mochten er nog vragen of opmerkingen zijn dan hoor ik dat graag. Erik Günther Customer success manager TSV-GROEP BV <https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/phone-icon-2x.png> +31204303216 <tel:+31204303216> <https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/email-icon-2x.png> egunther@tsv-groep.nl <mailto:egunther@tsv-groep.nl> <https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/link-icon-2x.png> www.tsv-groep.nl <http://www.tsv-groep.nl/> <https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/address-icon-2x.png> Hulstweg 8, 1032 LB, Amsterdam <https://www.tsv-groep.nl/navigator-de-slimme-route/>

Verloop

2026-05-21 14:17 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (systeembeheer@stichtsevecht.nl); Ticket Contact (Daan.de.Nooijer@stichtsevecht.nl) Initiated by André Kik
2026-05-21 14:17 Systeemnotities Systeem

Workflow Rule "[TPS-Ticket] Urgent SLA Teams Noti." fired.

When a ticket is: Created And the following conditions are met: Priority in list "L2- Incident normaal or L3- Incident laag or L4- Change hoog" Service Level Agreement in list "7x1 - Gemeente Stichtse Vecht (3601GR1) or 7x2" Then execute the following actions: Send notification e-mail ([TPS-Tickets] Urgent SLA Notification Teams) to 2bd0cb44.tsv-groep.nl@emea.teams.ms Initiated by André Kik
2026-05-21 16:10 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-05-22 09:31 Time-entries Marc Blankestijn 0.17 uur

Werkzaamheden zijn op onderstaande data Eerst ingepland bij zain voor monitoring en awareness. Dit is onderhoud aan een UCS domein, verwachting is geen impact. Start werkzaamheden: Woensdag 03 Juni 2026, 22:00 Einde werkzaamheden: Donderdag 04 Juni 2026, 02:00 Start werkzaamheden: Donderdag 04 Juni 2026, 22:00 Einde werkzaamheden: Vrijdag 05 Juni 2026, 02:00 Start werkzaamheden: Donderdag 11 Juni 2026, 22:00 Einde werkzaamheden: Vrijdag 12 Juni 2026, 02:00 Start werkzaamheden: Donderdag 18 Juni 2026, 22:00 Einde werkzaamheden: Vrijdag 19 Juni 2026, 02:00
2026-05-22 09:40 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Marc Blankestijn
2026-06-03 09:40 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (zjawad@tsv-groep.nl) Initiated by Marc Blankestijn
2026-06-05 09:40 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (zjawad@tsv-groep.nl) Initiated by Marc Blankestijn
2026-07-02 09:28 Time-entries Marc Blankestijn 0.17 uur

Onderhoudsperiodes zijn geweest. Geen verstoringen opgetreden.
2026-07-02 09:30 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (systeembeheer@stichtsevecht.nl); Ticket Contact (Daan.de.Nooijer@stichtsevecht.nl) Initiated by Marc Blankestijn
2026-07-02 09:29 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "ticketNumber": "T20260521.0009",
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  "title": "Onderhoud bij GSV",
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