{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 347,
  "companyLocationID": 174,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30683566,
  "contractID": 29684811,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-20T09:46:48.600Z",
  "createdByContactID": 30683566,
  "creatorResourceID": 30683566,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Goedemorgen,\r\n\r\nZojuist heeft gebruiker Coen Vinke weer gemeldt dat het niet goed gaat met uitbellen.\r\nCoen Vinke (Drivercare) \r\n\r\n Interne nummer 3022 \r\n\r\nExterne nummer lijkt mij dan 088 527 3022 ?\r\n\r\n \r\n\r\nHij kan intern bellen maar niet altijd. Vanmorgen getest van 3022 -> 1585 ging goed, maar van zijn nummer 3022 -> 751100  (mogen ze niet bellen) telefoonmenu keuze 2 code keuze 5 werd beantwoord en 2 seconden later lijn dood.\r\n\r\n \r\n\r\ntussen 10:0 en 10:15: \r\n\r\nExtern getest van 3022 naar (9) 06 13 18 21 80 gaat over Avaya lijkt actief maar beide partijen horen niks\r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: Medium\r\n\r\nQ: Who is impacted?\r\nA: Others\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent, op de bij ons bekende telefoonnummers, geeft u dan een hieronder alstublieft één of meerere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-06-05T13:07:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-05-20T14:22:06.720Z",
  "firstResponseDueDateTime": "2026-06-01T07:36:52.980Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42831,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-11T14:50:53.810Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-20T14:22:06.883Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-11T14:50:35.043Z",
  "lastTrackedModificationDateTime": "2026-06-11T14:50:35.090Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "Kostenplaats: 1406",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 3,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 7,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260520.0015",
  "ticketType": 2,
  "title": "Geluidsprobleem speelt nog steeds bij outbound (zie ook T20260508.0001)",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}