{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 734,
  "companyLocationID": 557,
  "completedByResourceID": 29682894,
  "completedDate": "2026-05-21T07:24:37.213Z",
  "configurationItemID": null,
  "contactID": 30686041,
  "contractID": 29684826,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-19T06:57:29.867Z",
  "createdByContactID": 30686041,
  "creatorResourceID": 30686041,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Goedemorgen,\r\n\r\nVanuit het KCC komt de vraag over de rapportage betreft verschillen die gezien worden tussen connecsy en wallboard.\r\n\r\nDocument bijgevoegd, en dan gaat het met name om de total abondoned calls in de rapportage vanuit Connecsy. Wallboard geeft netjes 6 aan. Operator queue ook 6. \r\nMaar total is 12. Hoe moet men dat zien?",
  "dueDateTime": "2026-06-04T08:20:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-05-19T07:30:00.000Z",
  "firstResponseDueDateTime": "2026-06-02T10:30:00.000Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 42797,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-21T07:24:57.960Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-21T07:24:53.893Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-21T07:24:37.213Z",
  "lastTrackedModificationDateTime": "2026-05-21T07:24:53.737Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 7,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": "2026-05-21T07:23:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-21T07:23:00.000Z",
  "resolvedDueDateTime": "2026-06-04T08:20:57.543Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 17,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": -1,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 105,
  "ticketNumber": "T20260519.0001",
  "ticketType": 1,
  "title": "rapportage Connecsy",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Vragen zijn beantwoord en uitgelegd door Pridis."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}