{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 889,
  "companyLocationID": 796,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30685807,
  "contractID": 29684392,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-18T07:25:56.770Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Hi TSV team,\n\n\nAfgelopen dinsdag (12-5-25) hebben wij op onze locatie een internetstoring gehad rond 17.45 uur en dit heeft ongeveer 15 minuten geduurd.\n\n\nOnderstaand de logging:\n\n* At 05:46 PM CEST on May 12, the security appliance switched to using Internet 2 as its uplink.\n* At 05:47 PM CEST on May 12, the security appliance switched to using Internet 1 as its uplink.\n* At 05:47 PM CEST on May 12, the security appliance switched to using Internet 2 as its uplink.\n* At 05:53 PM CEST on May 12, the security appliance switched to using Internet 1 as its uplink.\n* At 05:53 PM CEST on May 12, the security appliance switched to using Internet 2 as its uplink.\n* At 05:54 PM CEST on May 12, the security appliance switched to using Internet 1 as its uplink.\n\nOns netwerkbeheer team zou dit willen verifiëren en daarmee zeker stellen dat het probleem niet veroorzaakt is door bijvoorbeeld onze apparatuur.\n\n\nZien jullie die internetstoring ook terug?\n\n\nGroeten,\n\n\nGerard\n\n\nGerard de Vries\nBusiness IT Officer\nChane Terminal Welplaat\n+31 6 11 21 85 38\ngerard.de.vries@chane.eu <mailto:gerard.de.vries@chane.eu>\n\nWorkdays: Mon, Tue, Thu & Fri\n\n\nchane.eu <http://www.chane.eu/>\n\n\n\nStoring safely and responsibly, evolving towards sustainability\n\n- confidential notice –\n\n\nThis message and any attachment may contain privileged or confidential information. If you have received this message in error, please notify the sender immediately by replying to this email or by going to our website www.chane.eu <https://www.chane.eu/>  on \"contact\" and delete this message and any attachments. Any unauthorized use is strictly prohibited.",
  "dueDateTime": "2026-05-25T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": null,
  "firstResponseDateTime": "2026-05-18T09:15:00.000Z",
  "firstResponseDueDateTime": null,
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42791,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-22T08:32:33.260Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": "2026-05-18T09:46:55.770Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-22T08:32:33.197Z",
  "lastTrackedModificationDateTime": "2026-05-22T08:32:33.260Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "PO-CTWE-000065",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 22,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260518.0006",
  "ticketType": 2,
  "title": "Internetonderbreking 12-5-25",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}