{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": 29682890,
  "completedDate": "2026-05-29T10:17:54.837Z",
  "configurationItemID": null,
  "contactID": 30686342,
  "contractID": 29684885,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-18T07:18:14.410Z",
  "createdByContactID": 30686342,
  "creatorResourceID": 30686342,
  "creatorType": 2,
  "currentServiceThermometerRating": null,
  "description": "Verkopers bellen naar Spaanse klanten en horen geen beltoon. Soms wordt de verbinding verbroken en soms wordt er 'opeens' opgenomen. Dit is al bij meerdere voorgekomen\r\n\r\nPriority Questions\r\nQ: How urgent is your request?\r\nA: High\r\n\r\nQ: Who is impacted?\r\nA: My Entire Organization\r\n\r\nBackground Questions\r\nQ: Indien u door deze storing niet meer bereikbaar bent op de bij ons bekende telefoonnumers, geeft u dan hieronder alstublieft één of meerdere alternatieve nummers op\r\nA: no answer",
  "dueDateTime": "2026-05-19T09:11:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-05-18T08:07:42.633Z",
  "firstResponseDueDateTime": "2026-05-18T12:00:30.787Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 42789,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-29T10:18:18.507Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-05-29T10:18:10.397Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-29T10:17:54.837Z",
  "lastTrackedModificationDateTime": "2026-05-29T10:17:54.870Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 2,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-05-29T10:17:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-05-29T10:17:00.000Z",
  "resolvedDueDateTime": "2026-05-19T09:11:23.993Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260518.0004",
  "ticketType": 2,
  "title": "Spaanse nummer geven geen beltoon",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "op het toestel de Codecs aangepast"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}