Autotask Toolkit

v 2.13.2 PROD

T20260513.0013 — Meerdere bedrijven onder 1 contact Complete

Status
Complete
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
geen
Issue type
Source
Telefoon
Klant
Bas Group B.V. (5466AP2)
Contact
Henk van Rijswijk
Contract
Project werkzaamheden
Asset (CI)
Toegewezen aan
Marc Blankestijn

Aangemaakt
2026-05-13 18:14
Due date
2026-06-08 13:17
Resolved
2026-06-15 10:45
Completed
2026-06-15 10:45
Laatste activiteit
2026-06-17 11:54

Beschrijving

We hebben de feedback gekregen dat sommige calls niet doorkomen. De oorzaak is dat wanneer een beller méérdere bedrijfsnamen retouneert, de flow stopt.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": 29682886,
  "completedDate": "2026-06-15T10:45:40.767Z",
  "configurationItemID": null,
  "contactID": 30686172,
  "contractID": 29684911,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-13T18:14:07.627Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "We hebben de feedback gekregen dat sommige calls niet doorkomen.\n\nDe oorzaak is dat wanneer een beller méérdere bedrijfsnamen retouneert, de flow stopt.",
  "dueDateTime": "2026-06-08T13:17:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-21T07:22:10.777Z",
  "firstResponseDueDateTime": "2026-05-25T15:04:38.133Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 42781,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-17T11:54:04.397Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-06-15T10:45:59.693Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-10T14:33:13.320Z",
  "lastTrackedModificationDateTime": "2026-06-17T11:54:04.397Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": 837,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-06-15T10:45:40.767Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-06-15T10:45:40.767Z",
  "resolvedDueDateTime": "2026-06-08T13:17:25.143Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 16,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260513.0013",
  "ticketType": 2,
  "title": "Meerdere bedrijven onder 1 contact",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Fix is succesvol doorgevoerd en mag gesloten worden."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}