Autotask Toolkit
v 2.13.2 PRODT20260513.0013 — Meerdere bedrijven onder 1 contact Complete
- Status
- Complete
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- geen
- Issue type
- –
- Source
- Telefoon
- Klant
- Bas Group B.V. (5466AP2)
- Contact
- Henk van Rijswijk
- Contract
- Project werkzaamheden
- Asset (CI)
- –
- Toegewezen aan
- Marc Blankestijn
- Aangemaakt
- 2026-05-13 18:14
- Due date
- 2026-06-08 13:17
- Resolved
- 2026-06-15 10:45
- Completed
- 2026-06-15 10:45
- Laatste activiteit
- 2026-06-17 11:54
Beschrijving
We hebben de feedback gekregen dat sommige calls niet doorkomen. De oorzaak is dat wanneer een beller méérdere bedrijfsnamen retouneert, de flow stopt.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
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"changeInfoField1": "",
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"companyID": 1230,
"companyLocationID": 1310,
"completedByResourceID": 29682886,
"completedDate": "2026-06-15T10:45:40.767Z",
"configurationItemID": null,
"contactID": 30686172,
"contractID": 29684911,
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"createDate": "2026-05-13T18:14:07.627Z",
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"creatorResourceID": 29682886,
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"description": "We hebben de feedback gekregen dat sommige calls niet doorkomen.\n\nDe oorzaak is dat wanneer een beller méérdere bedrijfsnamen retouneert, de flow stopt.",
"dueDateTime": "2026-06-08T13:17:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682886,
"firstResponseDateTime": "2026-05-21T07:22:10.777Z",
"firstResponseDueDateTime": "2026-05-25T15:04:38.133Z",
"firstResponseInitiatingResourceID": 29682886,
"hoursToBeScheduled": null,
"id": 42781,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-17T11:54:04.397Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 29682888,
"lastCustomerNotificationDateTime": "2026-06-15T10:45:59.693Z",
"lastCustomerVisibleActivityDateTime": "2026-06-10T14:33:13.320Z",
"lastTrackedModificationDateTime": "2026-06-17T11:54:04.397Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
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"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": 837,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": "2026-06-15T10:45:40.767Z",
"resolutionPlanDueDateTime": null,
"resolvedDateTime": "2026-06-15T10:45:40.767Z",
"resolvedDueDateTime": "2026-06-08T13:17:25.143Z",
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"rmaType": null,
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"serviceLevelAgreementID": 16,
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"serviceThermometerTemperature": null,
"source": 2,
"status": 5,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260513.0013",
"ticketType": 2,
"title": "Meerdere bedrijven onder 1 contact",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Fix is succesvol doorgevoerd en mag gesloten worden."
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (klanten/leveranciers)",
"value": null
}
]
}