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  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686172,
  "contractID": 29684911,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-13T18:11:15.973Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "De wens is uitgesproken om de antwoord tijd te versnellen de persoonlijke queue over te slaan wanneer een agent bezet is of in gesprek is.\nZo worden de eerste 20 seconden \"geskipt\" wanneer iemand het gesprek niet aan kan nemen.\nHet is duidelijk dat wanneer iemand tussentijds beschikbaar komt, het gesprek al op de taal skill of de engelse skill is aangeboden/afgehandeld.",
  "dueDateTime": "2026-05-27T11:00:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-13T18:29:19.823Z",
  "firstResponseDueDateTime": "2026-06-02T15:00:31.537Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 42780,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-10T14:32:34.830Z",
  "lastActivityPersonType": 2,
  "lastActivityResourceID": 30686172,
  "lastCustomerNotificationDateTime": "2026-06-01T08:53:33.157Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-10T14:32:34.737Z",
  "lastTrackedModificationDateTime": "2026-06-10T14:32:34.830Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": 837,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": null,
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 19,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260513.0012",
  "ticketType": 4,
  "title": "Persoonlijke queue 20 seconden aanpassen",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}