Autotask Toolkit

v 2.6.1 PROD

T20260513.0011 — M2605-0153 verzoek uitporteren mobiel nr 0650685296 Is scheduled

Status
Is scheduled
Priority
L5- Change normaal
Category
TSV Changes
Type
Change Request

Queue
TPS - Tickets
SLA
7x8
Issue type
Source
Telefoon
Klant
FD Mediagroep (1097BL173)
Contact
Servicedesk FDMG
Contract
Mobiel
Asset (CI)

Aangemaakt
2026-05-13 12:48
Due date
2026-06-01 07:48
Resolved
Completed
Laatste activiteit
2026-05-28 10:19

Beschrijving

Hierbij een veroek om onderstaande nummer rond 22 augustus 2026 te willen uitporteren , collega Frank Gersdorf gaat dan uit dienst, en wil zijn nummer meenemen naar nieuwe provider. 22-08-2026 Mobiel nummer 0650685296 Simkaartnummer 931163200141546090 klant nummer: 1.20141237 Gr Niels <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffdmg.nl%2F&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705564118%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WBvM2af%2FZkT93jR71Tk9f40QHhIj7vfykMBM1141mKo%3D&reserved=0> FDMG Servicedesk ???? Prins Bernhardplein 173, 1097 BL Amsterdam ?Postbus 216, 1000 AE Amsterdam <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.nl%2Fmaps%2Fplace%2FStichting%2BFD%2BMedia%2F%4052.3484672%2C4.914936%2C17z%2Fdata%3D!3m1!4b1!4m5!3m4!1s0x47c60981e79288df%3A0x912fc09fa2e68761!8m2!3d52.3484639!4d4.91713&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705600730%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8%2F9JTM%2BaSvsI2X739stlfDQSLFndakcdcIClicAK4s0%3D&reserved=0> +31 20 592 8830 <tel:+31%2020%20592%208830> servicedesk@fdmediagroep.nl <mailto:servicedesk@fdmediagroep.nl> www.fdmediagroep.nl <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffdmediagroep.nl%2F&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705636540%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=e4hIpPKilSBY4Xg1AH3qR5qiJ3maDupxbiXGe0vDHdw%3D&reserved=0> This message may contain confidential (business) information and / or information which falls under the protection of journalistic sources and should be treated as such. If you are not the addressee of this message, please destroy this message without taking note of the content and do not use, copy and/or distribute this message and its content to others.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
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  "dueDateTime": "2026-06-01T07:48:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-05-13T12:50:10.350Z",
  "firstResponseDueDateTime": "2026-05-22T10:18:42.517Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 42779,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
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  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682888,
  "lastCustomerNotificationDateTime": "2026-05-21T10:13:07.747Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-28T10:18:26.913Z",
  "lastTrackedModificationDateTime": "2026-05-21T10:13:07.433Z",
  "monitorID": null,
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  "organizationalLevelAssociationID": null,
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  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
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  "resolutionPlanDateTime": null,
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  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
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  "source": 2,
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  "ticketType": 4,
  "title": "M2605-0153 verzoek uitporteren mobiel nr 0650685296",
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    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}