T20260513.0011 — M2605-0153 verzoek uitporteren mobiel nr 0650685296 Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: 7x8
Issue type: –
Source: Telefoon

Klant: FD Mediagroep (1097BL173)
Contact: Servicedesk FDMG
Contract: Mobiel
Asset (CI): –
Toegewezen aan: André Kik

Aangemaakt: 2026-05-13 12:48
Due date: 2026-06-08 10:23
Resolved: 2026-09-01 13:59
Completed: 2026-09-01 14:00
Laatste activiteit: 2026-09-01 14:00

Beschrijving

Hierbij een veroek om onderstaande nummer rond 22 augustus 2026 te willen uitporteren , collega Frank Gersdorf gaat dan uit dienst, en wil zijn nummer meenemen naar nieuwe provider. 22-08-2026 Mobiel nummer 0650685296 Simkaartnummer 931163200141546090 klant nummer: 1.20141237 Gr Niels <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffdmg.nl%2F&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705564118%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WBvM2af%2FZkT93jR71Tk9f40QHhIj7vfykMBM1141mKo%3D&reserved=0> FDMG Servicedesk ???? Prins Bernhardplein 173, 1097 BL Amsterdam ?Postbus 216, 1000 AE Amsterdam <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.nl%2Fmaps%2Fplace%2FStichting%2BFD%2BMedia%2F%4052.3484672%2C4.914936%2C17z%2Fdata%3D!3m1!4b1!4m5!3m4!1s0x47c60981e79288df%3A0x912fc09fa2e68761!8m2!3d52.3484639!4d4.91713&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705600730%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8%2F9JTM%2BaSvsI2X739stlfDQSLFndakcdcIClicAK4s0%3D&reserved=0> +31 20 592 8830 <tel:+31%2020%20592%208830> servicedesk@fdmediagroep.nl <mailto:servicedesk@fdmediagroep.nl> www.fdmediagroep.nl <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffdmediagroep.nl%2F&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705636540%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=e4hIpPKilSBY4Xg1AH3qR5qiJ3maDupxbiXGe0vDHdw%3D&reserved=0> This message may contain confidential (business) information and / or information which falls under the protection of journalistic sources and should be treated as such. If you are not the addressee of this message, please destroy this message without taking note of the content and do not use, copy and/or distribute this message and its content to others.

Verloop

2026-05-13 12:49 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-05-13 12:49 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-05-13 12:50 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by André Kik
2026-05-19 12:20 Notities André Kik

Casenummer

Casenummer 82461877
2026-05-19 12:20 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-05-21 10:11 Notities André Kik

Beste Andre,

Beste Andre, Het nummer is vrijgegeven. Met vriendelijke groet, Poonam
2026-05-21 10:12 Time-entries André Kik 0.17 uur

Goedemiddag Niels, Het nummer is per vandaag vrijgegeven voor portering.
2026-05-21 10:12 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-05-21 10:13 Notities André Kik

Service Desk Notification

servicedesk@fdmediagroep.nl Goedemiddag Niels, Het nummer is per vandaag vrijgegeven voor portering.
2026-05-28 10:18 Notities André Kik

nummer nog actief.

nummer nog actief.
2026-05-28 10:18 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-05-28 10:19 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by André Kik
2026-06-02 10:13 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-06-04 10:13 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-06-23 10:21 Notities André Kik

Het nummer 0650685296 is nog actief op de account van FD Media.

Het nummer 0650685296 is nog actief op de account van FD Media.
2026-06-23 10:21 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-06-23 10:21 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-06-25 10:22 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-06-27 10:22 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-06-30 09:01 Notities André Kik

Het nummer is nog actief op de account van FD Media.

Het nummer is nog actief op de account van FD Media.
2026-06-30 09:01 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-06-30 09:01 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-07-02 09:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-07-04 09:02 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-07-07 13:50 Notities André Kik

Het nummer is nog actief op de account van FD Media.

Het nummer is nog actief op de account van FD Media.
2026-07-07 13:50 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-07-07 13:50 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-07-09 13:50 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-07-11 13:50 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-07-21 14:05 Notities André Kik

Het nummer is nog actief op de account van FD Media.

Het nummer is nog actief op de account van FD Media.
2026-07-21 14:06 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-07-21 14:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-07-23 14:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-07-25 14:06 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-08-04 09:09 Notities André Kik

Het nummer is nog actief op de account van FD Media.

Het nummer is nog actief op de account van FD Media.
2026-08-04 09:10 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-08-04 09:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-08-06 09:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-08-08 09:10 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (akik@tsv-groep.nl) Initiated by André Kik
2026-08-11 11:40 Notities André Kik

Het nummer is nog actief op de account van FD Media.

Het nummer is nog actief op de account van FD Media.
2026-08-11 11:40 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-08-11 11:40 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-08-18 14:07 Notities André Kik

Het nummer is nog actief op de account van FD Media.

Het nummer is nog actief op de account van FD Media.
2026-08-18 14:07 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-08-18 14:07 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-08-18 14:15 Notities Servicedesk FDMG

De gebruiker wilt zijn nummer mee nemen en moet daarom vrijgeven voor overnamen. dus je mag deze hoe dan ook starten.

De gebruiker wilt zijn nummer mee nemen en moet daarom vrijgeven voor overnamen. dus je mag deze hoe dan ook starten.
2026-08-18 14:15 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by Servicedesk FDMG
2026-08-19 07:13 Notities André Kik

Goedemorgen Servicedesk,

Goedemorgen Servicedesk, Het nummer is vrijgegeven en kan worden geporteerd. we kijken elke week of het nummer wel of niet geporteerd is.
2026-08-19 07:13 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (akik@tsv-groep.nl) Initiated by André Kik
2026-08-19 07:13 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-09-01 13:58 Time-entries André Kik 0.17 uur

Het nummer is geporteerd.
2026-09-01 14:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (servicedesk@fdmediagroep.nl); Ticket Contact (servicedesk@fdmediagroep.nl) Initiated by André Kik
2026-09-01 14:00 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

{
  "apiVendorID": null,
  "assignedResourceID": 29682888,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 265,
  "companyLocationID": 92,
  "completedByResourceID": 29682888,
  "completedDate": "2026-09-01T14:00:10.773Z",
  "configurationItemID": null,
  "contactID": 30683143,
  "contractID": 29684763,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-13T12:48:42.517Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Hierbij een veroek om   onderstaande nummer rond 22 augustus 2026 te  willen uitporteren , collega Frank Gersdorf gaat dan  uit  dienst,   en  wil zijn nummer meenemen naar nieuwe provider.\n\n22-08-2026\n\n\nMobiel nummer 0650685296\nSimkaartnummer 931163200141546090\n\nklant nummer: 1.20141237\n\n\n\n\n\n\nGr  Niels\n\n<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffdmg.nl%2F&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705564118%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WBvM2af%2FZkT93jR71Tk9f40QHhIj7vfykMBM1141mKo%3D&reserved=0> FDMG Servicedesk ????\nPrins Bernhardplein 173, 1097 BL Amsterdam\n?Postbus 216, 1000 AE Amsterdam <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.nl%2Fmaps%2Fplace%2FStichting%2BFD%2BMedia%2F%4052.3484672%2C4.914936%2C17z%2Fdata%3D!3m1!4b1!4m5!3m4!1s0x47c60981e79288df%3A0x912fc09fa2e68761!8m2!3d52.3484639!4d4.91713&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705600730%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8%2F9JTM%2BaSvsI2X739stlfDQSLFndakcdcIClicAK4s0%3D&reserved=0>\n\n+31 20 592 8830 <tel:+31%2020%20592%208830>\n\nservicedesk@fdmediagroep.nl <mailto:servicedesk@fdmediagroep.nl>\nwww.fdmediagroep.nl <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffdmediagroep.nl%2F&data=05%7C02%7Cakik%40tsv-groep.nl%7C1e6fd942f2c044ed854208deb0e3949b%7Ca29daa1b9d4c41a196f660e9ccee401e%7C0%7C0%7C639142688705636540%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=e4hIpPKilSBY4Xg1AH3qR5qiJ3maDupxbiXGe0vDHdw%3D&reserved=0>\n\n\n\nThis message may contain confidential (business) information and / or information which falls under the protection of journalistic sources and should be treated as such. If you are not the addressee of this message, please destroy this message without taking note of the content and do not use, copy and/or distribute this message and its content to others.",
  "dueDateTime": "2026-06-08T10:23:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682888,
  "firstResponseDateTime": "2026-05-13T12:50:10.350Z",
  "firstResponseDueDateTime": "2026-05-22T10:18:42.517Z",
  "firstResponseInitiatingResourceID": 4,
  "hoursToBeScheduled": null,
  "id": 42779,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-09-01T14:00:28.710Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": "2026-09-01T14:00:26.320Z",
  "lastCustomerVisibleActivityDateTime": "2026-09-01T14:00:10.757Z",
  "lastTrackedModificationDateTime": "2026-09-01T14:00:10.790Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-09-01T13:59:00.000Z",
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": "2026-09-01T13:59:00.000Z",
  "resolvedDueDateTime": "2026-06-08T10:23:38.397Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 9,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 5,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260513.0011",
  "ticketType": 4,
  "title": "M2605-0153 verzoek uitporteren mobiel nr 0650685296",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Het nummer is geporteerd."
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (klanten/leveranciers)",
      "value": null
    }
  ]
}