T20260513.0010 — Updaten en problemen~Elevate app Kortho Complete

Status: Complete
Priority: L5- Change normaal
Category: TSV Changes
Type: Change Request

Queue: TPS - Tickets
SLA: Cloud Comfort (5x8x14)
Issue type: –
Source: Telefoon

Klant: BV Korthofah (2222AG39)
Contact: Cor van der Plas
Contract: BV Korthofah (2222AG39) - 5x8 Comfort SLA
Asset (CI): –
Toegewezen aan: Ralf Luhrmann

Aangemaakt: 2026-05-13 12:47
Due date: 2026-06-09 09:34
Resolved: 2026-08-04 13:43
Completed: 2026-08-04 13:44
Laatste activiteit: 2026-08-11 08:39

Beschrijving

Andre, Graag een ticket aanmaken om Kortho te helpen met het updaten van zowel de Elevate desktop app als mobiel, Ze gebruiken nog de oude versies van Univerge Blue (desktop en mobiel) en Cor ondervindt nu ook problemen in de slaapstand van zijn mobiel (IOS). Blijkbaar gaan de updates niet automatisch. Contactpersoon is Cor van der Plas Met vriendelijke groet, Jeroen Waldram ICT Consultant TSV-GROEP BV +31204303214 jwaldram@tsv-groep.nl <mailto:jwaldram@tsv-groep.nl> www.tsv-groep.nl <http://www.tsv-groep.nl/> Hulstweg 8, 1032 LB, Amsterdam <https://www.tsv-groep.nl/navigator-de-slimme-route/>

Verloop

2026-05-13 12:48 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket new NL - aanmeld email naar klant nieuwe stijl" fired.

When a ticket is: Created And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket aanmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (c.van.der.plas@kortho.nl); Ticket Contact (c.van.der.plas@kortho.nl) Initiated by André Kik
2026-05-13 12:48 Systeemnotities Systeem

Workflow Rule "Change worktype Changes" fired.

When a ticket is: Edited And the following conditions are met: Ticket Category changed to "TSV Changes" Then execute the following actions: Set Work Type To "Change - Dag (100%)" Initiated by André Kik
2026-05-22 08:24 Time-entries Ralf Luhrmann 0.17 uur

Ingepland
2026-05-22 08:31 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] service call scheduled - status op 'is scheduled'" fired.

When a ticket is: Service Call Is Scheduled Then execute the following actions: Set Status To "Is scheduled" Initiated by Ralf Luhrmann
2026-06-03 08:30 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (rluhrmann@tsv-groep.nl) Initiated by Ralf Luhrmann
2026-06-05 08:30 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket 1w was scheduled - email naar primary" fired.

When a ticket is: Ticket In Current Status For 7 Business Days And the following conditions are met: Queue equal to "TPS - Tickets" Status equal to "Is scheduled" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket vergeten notificatie email) to Primary Resource (rluhrmann@tsv-groep.nl) Initiated by Ralf Luhrmann
2026-06-25 12:55 Time-entries Ralf Luhrmann 0.17 uur

Ik heb geprobeerd telefonisch contact te krijgen maar dat is niet gelukt. Is het mogelijk dat ik teruggebeld kan worden om samen af te spreken om dit door te nemen.
2026-06-25 13:00 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket updated NL - mail naar klant met opt-in nieuwe stijl" fired.

When a ticket is: Note Added By Autotask Resource, Attachment Added By Autotask Resource, Time Added By Autotask Resource And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests" Queue in list "TPS - Tickets" UDF (Contact): Ontvangt ticket update notificaties (OPT-OUT) equal to "Ja" Status in list "To be scheduled or Waiting Customer or Escalated or Notification received or Is scheduled or To be reviewed" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update mail naar klant (nieuwe stijl NL)) to Additional Contact(s); Primary Company Contact (c.van.der.plas@kortho.nl); Ticket Contact (c.van.der.plas@kortho.nl) Initiated by Ralf Luhrmann
2026-07-03 14:47 Notities Cor van der Plas

Maandag 6 juli ben ik weer beschikbaar.

Maandag 6 juli ben ik weer beschikbaar.
2026-07-03 14:47 Systeemnotities Systeem

Workflow Rule "[ALL] note added by external contact - notificatie mail intern" fired.

When a ticket is: Note Added, Attachment Added And the following conditions are met: Status not equal to "Complete" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket update notificatie email intern) to Assigned Resources (rluhrmann@tsv-groep.nl) Initiated by heer Cor C. van der Plas
2026-08-04 13:35 Time-entries André Kik 0.17 uur

Iom Cor ticket gesloten. Uitrol loopt. Indien nodig nieuwe ticket.
2026-08-04 13:45 Systeemnotities Systeem

Workflow Rule "[TPS-ALL] ticket completed NL - gereedmelding email naar klant nieuwe stijl" fired.

When a ticket is: Edited By Autotask Resource, Ticket In Current Status For 5 Minutes And the following conditions are met: Ticket Category in list "TSV Incidents or TSV Changes or TSV Requests or TSV-Connect" Status changed to "Complete" Queue in list "TPS - Tickets or TSV - Connect" UDF (Company): Taal equal to "Nederlands" Then execute the following actions: Send notification e-mail ([TPS-ALL] ticket afmeld mail naar klant (nieuwe stijl NL)) to Primary Company Contact (c.van.der.plas@kortho.nl); Ticket Contact (c.van.der.plas@kortho.nl) Initiated by André Kik
2026-08-04 13:44 Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask

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  "dueDateTime": "2026-06-09T09:34:00.000Z",
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  "firstResponseAssignedResourceID": 29682890,
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  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
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  "lastActivityDate": "2026-08-11T08:39:47.760Z",
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  "lastCustomerVisibleActivityDateTime": "2026-08-04T13:44:56.333Z",
  "lastTrackedModificationDateTime": "2026-08-11T08:39:47.760Z",
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  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": "2026-08-04T13:43:00.000Z",
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  "resolvedDateTime": "2026-08-04T13:43:00.000Z",
  "resolvedDueDateTime": "2026-06-09T09:34:49.430Z",
  "rmaStatus": null,
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  "ticketNumber": "T20260513.0010",
  "ticketType": 4,
  "title": "Updaten en problemen~Elevate app Kortho",
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    {
      "name": "Factuur omschrijving",
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