{
  "apiVendorID": null,
  "assignedResourceID": 29682890,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683530,
  "changeApprovalBoard": null,
  "changeApprovalStatus": 1,
  "changeApprovalType": 1,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 818,
  "companyLocationID": 637,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30684665,
  "contractID": 29684786,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-13T12:47:49.797Z",
  "createdByContactID": null,
  "creatorResourceID": 29682888,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Andre,\n\nGraag een ticket aanmaken om Kortho te helpen met het updaten van zowel de Elevate desktop app als mobiel,\nZe gebruiken nog de oude versies van Univerge Blue (desktop en mobiel) en Cor ondervindt nu ook problemen in de slaapstand van zijn mobiel (IOS). Blijkbaar gaan de updates niet automatisch.\nContactpersoon is Cor van der Plas\n\n\nMet vriendelijke groet,\n\n\nJeroen Waldram\n\nICT Consultant\n\nTSV-GROEP BV\n\n\n\n+31204303214\n\n\n\njwaldram@tsv-groep.nl <mailto:jwaldram@tsv-groep.nl>\n\n\nwww.tsv-groep.nl <http://www.tsv-groep.nl/>\n\n\nHulstweg 8, 1032 LB, Amsterdam\n\n\n\n\n<https://www.tsv-groep.nl/navigator-de-slimme-route/>",
  "dueDateTime": "2026-06-01T07:47:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682890,
  "firstResponseDateTime": "2026-05-22T08:24:00.000Z",
  "firstResponseDueDateTime": "2026-05-22T10:17:49.797Z",
  "firstResponseInitiatingResourceID": 29682890,
  "hoursToBeScheduled": null,
  "id": 42778,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-05-22T08:30:57.697Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": "2026-05-13T12:48:09.383Z",
  "lastCustomerVisibleActivityDateTime": "2026-05-22T08:29:49.573Z",
  "lastTrackedModificationDateTime": "2026-05-22T08:29:49.620Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 6,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-06-01T07:47:49.797Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 2,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 104,
  "ticketNumber": "T20260513.0010",
  "ticketType": 4,
  "title": "Updaten en problemen~Elevate app Kortho",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}