Autotask Toolkit
v 2.6.1 PRODT20260512.0031 — Openingstijden koppelen met Extranet Is scheduled
- Status
- Is scheduled
- Priority
- L3- Incident laag
- Category
- TSV Incidents
- Type
- Incident
- Queue
- TPS - Tickets
- SLA
- 7x4 - BAS Group
- Issue type
- –
- Source
- Telefoon
- Klant
- Bas Group B.V. (5466AP2)
- Contact
- Henk van Rijswijk
- Contract
- Project werkzaamheden
- Asset (CI)
- –
- Aangemaakt
- 2026-05-12 15:04
- Due date
- 2026-05-26 14:07
- Resolved
- –
- Completed
- –
- Laatste activiteit
- 2026-06-10 09:46
Beschrijving
Op de Cisco werden de openingstijden gevoed vanuit Extranet, deze is bekend. Echter is deze in combinatie met Elevate niet geintegreerd. Hierbij moet Extranet leidend zijn voor de openingstijden bij sales/Supply en Parts.
Oplossing
Geen specifieke oplossing, zie ticket acties.
Volledige record uit Autotask
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"changeApprovalBoard": null,
"changeApprovalStatus": null,
"changeApprovalType": null,
"changeInfoField1": "",
"changeInfoField2": "",
"changeInfoField3": "",
"changeInfoField4": "",
"changeInfoField5": "",
"companyID": 1230,
"companyLocationID": 1310,
"completedByResourceID": null,
"completedDate": null,
"configurationItemID": null,
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"contractID": 29684911,
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"createDate": "2026-05-12T15:04:07.400Z",
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"creatorResourceID": 29682886,
"creatorType": 1,
"currentServiceThermometerRating": null,
"description": "Op de Cisco werden de openingstijden gevoed vanuit Extranet, deze is bekend. Echter is deze in combinatie met Elevate niet geintegreerd. Hierbij moet Extranet leidend zijn voor de openingstijden bij sales/Supply en Parts.",
"dueDateTime": "2026-05-26T14:07:00.000Z",
"estimatedHours": null,
"externalID": "",
"firstResponseAssignedResourceID": 29682886,
"firstResponseDateTime": "2026-05-21T14:11:10.387Z",
"firstResponseDueDateTime": "2026-05-22T13:07:40.200Z",
"firstResponseInitiatingResourceID": 29682886,
"hoursToBeScheduled": null,
"id": 42768,
"impersonatorCreatorResourceID": null,
"isAssignedToComanaged": false,
"isVisibleToComanaged": false,
"issueType": null,
"lastActivityDate": "2026-06-10T09:46:43.657Z",
"lastActivityPersonType": 1,
"lastActivityResourceID": 29682890,
"lastCustomerNotificationDateTime": "2026-06-10T09:45:39.140Z",
"lastCustomerVisibleActivityDateTime": "2026-06-10T09:45:38.797Z",
"lastTrackedModificationDateTime": "2026-05-28T13:59:46.320Z",
"monitorID": null,
"monitorTypeID": null,
"opportunityID": null,
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"previousServiceThermometerRating": null,
"priority": 3,
"problemTicketId": null,
"projectID": 837,
"purchaseOrderNumber": "",
"queueID": 29683479,
"resolution": "Geen specifieke oplossing, zie ticket acties.",
"resolutionPlanDateTime": null,
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"resolvedDateTime": null,
"resolvedDueDateTime": "2026-05-26T14:07:40.200Z",
"rmaStatus": null,
"rmaType": null,
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"serviceLevelAgreementHasBeenMet": null,
"serviceLevelAgreementID": 20,
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"serviceThermometerTemperature": null,
"source": 2,
"status": 20,
"subIssueType": null,
"ticketCategory": 103,
"ticketNumber": "T20260512.0031",
"ticketType": 2,
"title": "Openingstijden koppelen met Extranet",
"userDefinedFields": [
{
"name": "Customer notified",
"value": null
},
{
"name": "Downtime IN MINUTEN (indien van toepassing)",
"value": null
},
{
"name": "Factuur omschrijving",
"value": "Nog niet beschikbaar"
},
{
"name": "Gepland in Outlook",
"value": null
},
{
"name": "Klant prio",
"value": null
},
{
"name": "Mobiel Nummer",
"value": null
},
{
"name": "OB-Status",
"value": null
},
{
"name": "Ticketnummer extern (leveranciers)",
"value": null
}
]
}