Autotask Toolkit

v 2.6.1 PROD

T20260512.0031 — Openingstijden koppelen met Extranet Is scheduled

Status
Is scheduled
Priority
L3- Incident laag
Category
TSV Incidents
Type
Incident

Queue
TPS - Tickets
SLA
7x4 - BAS Group
Issue type
Source
Telefoon
Klant
Bas Group B.V. (5466AP2)
Contact
Henk van Rijswijk
Contract
Project werkzaamheden
Asset (CI)

Aangemaakt
2026-05-12 15:04
Due date
2026-05-26 14:07
Resolved
Completed
Laatste activiteit
2026-06-10 09:46

Beschrijving

Op de Cisco werden de openingstijden gevoed vanuit Extranet, deze is bekend. Echter is deze in combinatie met Elevate niet geintegreerd. Hierbij moet Extranet leidend zijn voor de openingstijden bij sales/Supply en Parts.

Oplossing

Geen specifieke oplossing, zie ticket acties.

Volledige record uit Autotask
{
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  "assignedResourceID": 29682886,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683508,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 1230,
  "companyLocationID": 1310,
  "completedByResourceID": null,
  "completedDate": null,
  "configurationItemID": null,
  "contactID": 30686172,
  "contractID": 29684911,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-12T15:04:07.400Z",
  "createdByContactID": null,
  "creatorResourceID": 29682886,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Op de Cisco werden de openingstijden gevoed vanuit Extranet, deze is bekend. Echter is deze in combinatie met Elevate niet geintegreerd. Hierbij moet Extranet leidend zijn voor de openingstijden bij sales/Supply en Parts.",
  "dueDateTime": "2026-05-26T14:07:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682886,
  "firstResponseDateTime": "2026-05-21T14:11:10.387Z",
  "firstResponseDueDateTime": "2026-05-22T13:07:40.200Z",
  "firstResponseInitiatingResourceID": 29682886,
  "hoursToBeScheduled": null,
  "id": 42768,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": null,
  "lastActivityDate": "2026-06-10T09:46:43.657Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 29682890,
  "lastCustomerNotificationDateTime": "2026-06-10T09:45:39.140Z",
  "lastCustomerVisibleActivityDateTime": "2026-06-10T09:45:38.797Z",
  "lastTrackedModificationDateTime": "2026-05-28T13:59:46.320Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": null,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 3,
  "problemTicketId": null,
  "projectID": 837,
  "purchaseOrderNumber": "",
  "queueID": 29683479,
  "resolution": "Geen specifieke oplossing, zie ticket acties.",
  "resolutionPlanDateTime": null,
  "resolutionPlanDueDateTime": null,
  "resolvedDateTime": null,
  "resolvedDueDateTime": "2026-05-26T14:07:40.200Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 20,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": 2,
  "status": 20,
  "subIssueType": null,
  "ticketCategory": 103,
  "ticketNumber": "T20260512.0031",
  "ticketType": 2,
  "title": "Openingstijden koppelen met Extranet",
  "userDefinedFields": [
    {
      "name": "Customer notified",
      "value": null
    },
    {
      "name": "Downtime IN MINUTEN (indien van toepassing)",
      "value": null
    },
    {
      "name": "Factuur omschrijving",
      "value": "Nog niet beschikbaar"
    },
    {
      "name": "Gepland in Outlook",
      "value": null
    },
    {
      "name": "Klant prio",
      "value": null
    },
    {
      "name": "Mobiel Nummer",
      "value": null
    },
    {
      "name": "OB-Status",
      "value": null
    },
    {
      "name": "Ticketnummer extern (leveranciers)",
      "value": null
    }
  ]
}