Autotask Toolkit

v 2.13.2 PROD

T20260512.0014 — Warmteservice upgrade IPO Complete

Status
Complete
Priority
Interne request
Category
Pre-sales (vraag voor support)
Type
Service Request

Queue
Pre-sales requests (intern)
SLA
Pre-sales intern
Issue type
Pre-sales Avaya SME
Source
Klant
Warmteservice Groep B.V. (1051CG43)
Contact
David Compas
Contract
Warmteservice Groep B.V. (1051CG43) - 7x4 (HW+SW)
Asset (CI)
Toegewezen aan
Zain Jawad Kazem

Aangemaakt
2026-05-12 09:12
Due date
2026-06-17 15:16
Resolved
2026-06-08 13:47
Completed
2026-06-08 13:48
Laatste activiteit
2026-06-08 13:48

Beschrijving

Zie ticket T20250124.0017 Graag controle van eerdere calculatie en quote Avaya. David C. wil nu wel upgrade IPO in september.

Volledige record uit Autotask
{
  "apiVendorID": null,
  "assignedResourceID": 29682894,
  "assignedResourceRoleID": 29683475,
  "billingCodeID": 29683526,
  "changeApprovalBoard": null,
  "changeApprovalStatus": null,
  "changeApprovalType": null,
  "changeInfoField1": "",
  "changeInfoField2": "",
  "changeInfoField3": "",
  "changeInfoField4": "",
  "changeInfoField5": "",
  "companyID": 460,
  "companyLocationID": 286,
  "completedByResourceID": 29682894,
  "completedDate": "2026-06-08T13:48:07.577Z",
  "configurationItemID": null,
  "contactID": 30684024,
  "contractID": 29684842,
  "contractServiceBundleID": null,
  "contractServiceID": null,
  "createDate": "2026-05-12T09:12:32.857Z",
  "createdByContactID": null,
  "creatorResourceID": 29682918,
  "creatorType": 1,
  "currentServiceThermometerRating": null,
  "description": "Zie ticket T20250124.0017\nGraag controle van eerdere calculatie en quote Avaya.\nDavid C. wil nu wel upgrade IPO in september.",
  "dueDateTime": "2026-06-17T15:16:00.000Z",
  "estimatedHours": null,
  "externalID": "",
  "firstResponseAssignedResourceID": 29682894,
  "firstResponseDateTime": "2026-05-18T08:50:00.000Z",
  "firstResponseDueDateTime": "2026-05-18T08:12:32.857Z",
  "firstResponseInitiatingResourceID": 29682894,
  "hoursToBeScheduled": null,
  "id": 42751,
  "impersonatorCreatorResourceID": null,
  "isAssignedToComanaged": false,
  "isVisibleToComanaged": false,
  "issueType": 24,
  "lastActivityDate": "2026-06-08T13:48:24.790Z",
  "lastActivityPersonType": 1,
  "lastActivityResourceID": 4,
  "lastCustomerNotificationDateTime": null,
  "lastCustomerVisibleActivityDateTime": "2026-06-08T13:48:07.560Z",
  "lastTrackedModificationDateTime": "2026-06-08T13:48:24.667Z",
  "monitorID": null,
  "monitorTypeID": null,
  "opportunityID": 2031,
  "organizationalLevelAssociationID": null,
  "previousServiceThermometerRating": null,
  "priority": 8,
  "problemTicketId": null,
  "projectID": null,
  "purchaseOrderNumber": "",
  "queueID": 29683486,
  "resolution": "",
  "resolutionPlanDateTime": "2026-06-08T13:47:00.000Z",
  "resolutionPlanDueDateTime": "2026-06-11T09:16:36.167Z",
  "resolvedDateTime": "2026-06-08T13:47:00.000Z",
  "resolvedDueDateTime": "2026-06-17T15:16:36.167Z",
  "rmaStatus": null,
  "rmaType": null,
  "rmmAlertID": null,
  "serviceLevelAgreementHasBeenMet": null,
  "serviceLevelAgreementID": 14,
  "serviceLevelAgreementPausedNextEventHours": null,
  "serviceThermometerTemperature": null,
  "source": null,
  "status": 5,
  "subIssueType": 290,
  "ticketCategory": 109,
  "ticketNumber": "T20260512.0014",
  "ticketType": 1,
  "title": "Warmteservice upgrade IPO",
  "userDefinedFields": []
}